Dynamics 365 Customer Service resources
Analyst reports
Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
Videos
Earn customers for life with Customer Service
Improve customer satisfaction with Customer Service Insights
Provide intelligent customer service with Dynamics 365
Case studies
The Colchester Borough Council empowers its citizens with self-service options.
TruGreen grows greener lawns and cultivates happier customers.
The city of Brampton transforms government services to better serve citizens.
Webinars
See how to earn customers for life using Dynamics 365
Additional resources
Learn how to define customer experience and customer engagement.
Read blogExplore how Dynamics 365 helps you comply with GDPR, the European privacy law.
Read e-bookDiscover insights on the global state of customer service.
Read report