ONe-key Account Registration

In return for the Ministry of Government Services providing you with a ONe-key ID, you agree to abide by the following Terms and Conditions of Use:

1. You understand and accept that you are at all times responsible for your ONe-key ID, Password and Recovery Questions, Answers and Hints.
2. If you suspect that others have obtained them, you are responsible for either changing your password or asking the services that you are enrolled in to revoke your access privileges. If you choose the latter, you will have to create a new ONe-key ID and Password, you will also have to request new enrolment information from the services with whom you were enrolled.
3. You understand and accept that the Government of Ontario can revoke your ONe-key for security or administrative reasons.
4. You understand and accept that the Government of Ontario disclaims all liability (except in cases of gross negligence or wilful misconduct) in relation to the use of, delivery of or reliance upon the ONe-key service. More details can be found in our disclaimers and in the disclaimers of the individual services.
5. You understand and accept that a record of your registration will be kept in accordance with the Archives and Record Keeping Act even if you choose to delete your ONe-key account. Your account will be removed permanently seven years after you chose to delete it.
6. Some ONe-key Enabled Services may have service-specific Terms and Conditions of Use. Please refer to each service web pages for details.

We are collecting your personal information to create and manage your ONe-key account. This information does not identify you by name; however it does identify you by the ONe-key ID that you choose and by a randomly generated account identifier. Should you choose to use an email address as your ONe-key ID, it is possible that this email address may identify you.

The information you provide to establish a ONe-key account will be used solely to enable you to connect to the Ontario services and programs that you or an organization you represent are authorized to access. You may choose to provide an email address to assist with ONe-key account recovery. If you forget and need to recover your ONe-key ID, an email will be sent to this address to assist you. Your email address will not be used or disclosed for any other purpose.

The Ministry of Government Services is authorized to collect your personal information under the authority of section 6(a) and 6(b) of the Ministry of Government Services Act, in accordance with s38(2) of the Freedom of Information and Protection of Privacy Act, as this information is necessary to properly administer your ONe-key account.

If you have any questions about the collection, use and disclosure of your personal information, you can contact the Corporate Security Branch of the Government of Ontario.

If you have any questions about ONe-key please call ServiceOntario at 416-326-1234 (GTA) or 1 800-267-8097.

Choose a password that is easy for you to remember, but hard for others to guess. Note that the password is case sensitive (i.e. G@alt is NOT the same as g@alt).

Your password must conform to the following security rules:

• must be different from your ONe-key ID
• must be between eight and sixteen characters
• must contain at least one upper case letter
• must contain at least one lower case letter
• must contain at least one number
• must contain at least one symbol that might be ~ ! @ # $ % ^ * ( ) _ + = - ? : ; | ] [ , . < > { }
• must not contain spaces

Never share your password with anyone. You can change your password after completing the registration via the "Change Password" function available in the "Manage My Account" menu.