PROGRAM SUPERVISOR, REGIONAL LIAISON OFFICER SUPPORT

Who we are
The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non-partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by-elections, and referenda in Ontario. We are committed to making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.

Join our team
Interested in working for a dynamic organization with a diverse, challenging and exciting environment?
The Operations division of Elections Ontario is seeking a dynamic individual with strong planning, program & project management skills, relationship management skills & experience to manage the overall operation of the RLO Support Program. RLOs are business process specialists who coach and mentor Returning Officers (ROs) in their region on business processes and monitor their delivery of the General Election.
The Supervisor, RLO Support Program, must be able to work in a fast-paced environment, adapt to change, be analytical, supportive, communicative and be prepared to act as a resource to the RLOs in the field.

What can I expect to do in this role?

Reporting to the Manager, Election Resources, you will:

• Manage the overall operation of the Regional Liaison Officer (RLO) Support Program and provide support to 3 RLO Coordinators & 17 RLOs across the province.
  
• Manage projects, operational planning & alignment between the RLO Support program and the election calendar to support the RLO Program delivery.
  
• Coordinate the creation and review of key project materials (e.g., RLO report templates, training materials, handbook, etc.) and ensure they are prepared in a timely manner.
  
• Assist in the planning and delivery of training to 17 RLOs in the field, prior to the 2022 General Election.
  
• Collaborate with the Manager, Election Resources to establish operational strategies, ensure RLO goals, expectations and Service Level Agreements (SLAs) are met.
  
• Provide superior customer service and resolve escalations in a timely manner.
  
• Ensure RLO Support Coordinators comply with program objectives, performance standards, and policies.
  
• Identify, track and record performance metric success factors for all aspects of RLO projects.
  
• Prepare summary reports based on information/data submitted by the RLOs, liaise with EO business lines, and brief the senior management team.

How do I qualify?

Mandatory

• 3-5 years of demonstrated supervisory and program/project management experience, in reporting, operational planning, strategies, training and supporting staff, scheduling, data analysis and metrics (benchmark tracking, trends, patterns).
  
• Well-developed leadership and communication skills to effectively lead, consult and advise stakeholders, conduct meetings, and prepare reports.
  
• Excellent analytical, issues management, problem solving, and customer service skills.
  
• Knowledge of and demonstrated experience using computer technology systems and various software applications (examples include telephony software and scheduling tools).
  
• Knowledge of privacy legislation related to the protection of personal information. Adheres to the Freedom of Information and Protection of Privacy Act.
  
• Knowledge of the Elections Act.
  
• Must be legally entitled to work in Canada.

The successful candidate will be required to work in-office.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, August 31, 2021 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.