Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30am – 5:00pm
Effective April 24, 2020
The Long-Term Care Homes Act, 2007 (Act) authorizes the Minister of Long-Term Care to issue operational or policy directives respecting long-term care homes where the Minister considers it in the public interest to do so. Every licensee shall carry out every operational or policy directive that applies to the long-term care home.
An emergency was declared pursuant to Order in Council 518/2020 (Ontario Regulation 50/20) on March 17, 2020 at 7:30 a.m. Toronto time pursuant to section 7.0.1 of the Emergency Management and Civil Protection Act (EMCPA) and has been extended pursuant to section 7.0.7 of the EMCPA. This Directive shall be in effect for the duration of the declared emergency, including any extensions.
All terms in this Directive have the same meaning as under the Act and Ontario Regulation 79/10 under the Act, unless otherwise defined.
The following definitions apply for the purpose of this Directive:
Public hospital means a hospital within the meaning of the Public Hospitals Act.
Long-term care home in outbreak means a long-term care home as defined under subsection 2(1) of the Act and that has a confirmed respiratory outbreak in the home of Novel Coronavirus (COVID-19) in accordance with Directive# 3 for Long-Term Care Homes under the Long-Term Care Homes Act, 2007, issued by the Chief Medical Officer of Health under section 77.7 of the Health Protection and Promotion Act (as amended from time to time).
Ontario Health means the corporation continued under section 3 of the Connecting Care Act, 2019
Effective April 24, 2020, I hereby issue the following Directive with respect to every long-term care home in outbreak:
Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30am – 5:00pm