Operators registered in Ontario must keep a copy of a valid CVOR certificate in each truck and bus they operate in Ontario. Find out how to apply for a CVOR certificate.
- Apply for a new CVOR certificate
- Renew a CVOR certificate
- Keep your CVOR information up to date
- CVOR information for Tow Truck Operators
- Commercial vehicle operator products
- Carrier safety rating program
- Forms
Apply for a new CVOR certificate
- To apply for a CVOR certificate, you must pay the $255 application fee (VISA or Mastercard accepted)
- Ontario-based applicants are required to pass a CVOR written test
On the application, you will need to provide information about the operator, such as:
- the type of operation
- corporate officers, directors and partners
- estimated fleet size and kilometres travelled for the upcoming year
- if operating currently, your actual fleet size and kilometres travelled in the past year
- an authorized signature
Additional documents may be required for new applicants. Please contact CVOR@ontario.ca with questions about the online service.
CVOR written test
You must complete the CVOR written test in person at a DriveTest Centre. It will test your knowledge of Ontario's safety laws. The Ministry will send you a “CVOR Test Required Letter” after your application has been processed. You must bring the letter and identification to the DriveTest Centre to complete the test.
The CVOR test is multiple-choice and based on the content of the Commercial Vehicle Operators Safety Manual. You can also prepare by completing the CVOR practice test.
Receiving the CVOR certificate
After you have fulfilled all the application requirements, your CVOR certificate will be sent to you. You must put a copy of the certificate in each of the vehicles operating under that CVOR certificate.
Apply online for a CVOR certificate
You can apply for a new CVOR certificate online 24/7, at your convenience!
You will need:
- Information about the operator
- Credit Card (Visa or Mastercard)
You can apply for a CVOR online if:
- You are an individual or sole proprietor applying for a new CVOR certificate in your own name.
- You are applying for a new CVOR certificate as a corporation, in that corporation's incorporated name.
You must submit a paper application by mail or fax for:
- Multi-party applicants, including general partnerships. You must mail or fax a collective application, with an application form from each party.
- Applications to re-enter the program, if your CVOR certificate has expired more than one year ago. You must email Client Services to get a re-entry CVOR application.
You can send questions about your online application to cvor@ontario.ca
Apply for a new CVOR Certificate through mail or fax
You will need:
- Your completed application form and required documentation.
- Payment (in Canadian Funds only):
- Visa or Mastercard
- Cheque
- Bank Draft / Money Order / Certified Funds payable to “Minister of Finance/MTO”
Send your application and payment to:
Ministry of Transportation
3rd Floor, 301 St. Paul Street
St. Catharines ON L2R 7R4
Fax: 905 704-3033
Renew my CVOR Certificate
You must renew your CVOR certificate before its expiry date.
- If you have a Satisfactory or Excellent safety rating, you must renew every two years.
- If you have a Satisfactory-Unaudited or Conditional safety rating, you must renew every year.
You will be sent a renewal application 60 days prior to your CVOR certificate expiry date.
You will need to have the following information available:
- Total # of vehicles
- Total # of drivers
- Actual distance travelled in Ontario
- Actual distance travelled in the rest of Canada
- Actual distance travelled in the USA and/or Mexico
Current renewal fee is $51 (subject to change without notice)
Online Renewal
You can renew your CVOR Online 24/7, at your convenience!
You will need:
- Your CVOR Number
- CVOR Start Date (can be found on your Commercial Vehicle Operator Record – Level 2 Abstract)
- Valid Credit Card (Visa or Mastercard)
Paper Renewal
You can renew your CVOR through mail or fax.
You will need:
- To return your completed renewal form 15 days prior to your Expiry Date, to allow sufficient time for processing.
- Valid form of payment (in Canadian Funds only):
- Visa or Mastercard
- Cheque
- Bank Draft / Money Order / Certified Funds payable to "Minister of Finance/MTO"
Send your renewal form and payment to:
Ministry of Transportation
Carrier Safety and Enforcement Branch
3rd Floor, 301 St. Paul Street
St. Catharines ON L2R 7R4
Fax: 905 704-3033
Replace a CVOR certificate
To replace a lost or stolen CVOR certificate:
- complete the Commercial Vehicle Operator’s Registration (CVOR) Replacement Application
- submit your application and the $35.75 fee by mail to the address on the form
Fees for CVOR certificates
Fees are reviewed on an ongoing basis and may increase without notice.
| Fees for CVOR certificate | Current |
|---|---|
| To apply for an original CVOR certificate | $255 |
| To renew a CVOR certificate each renewal period | $51 |
| To re-instate a CVOR certificate after it has been invalid for more than 12 months | $255 |
| CVOR written test | $32 |
| Replacement CVOR certificate | $35.75 |
Keep your CVOR Certificate information up to date
If you have registered as a commercial vehicle operator and have been issued a CVOR certificate, you must keep your records up to date. This includes keeping track of the number of commercial motor vehicles you are operating and the number of kilometres they travel in a 12-month period and notifying the ministry as needed following the criteria below.
Notify the ministry
You must notify the Ministry of Transportation (MTO) within 15 days:
- when changing your company address
- when changing your company name
- of changes to corporate officers or addresses of corporate officers
- if your fleet size or the number of kilometres travelled in Canada/Ontario is more than 20% of what was reported at time you registered or renewed
To have an update form sent to you, please email your request to CVOR@ontario.ca or contact a client service representative at 1800-387-7736 or 416-246-7166.
How to amalgamate corporations
- provide a copy of the Certificate/Articles of Amalgamation showing the names of the companies involved.
- confirm whether there has been a change of control and if so, the effective date.
- keep a copy of your request in your vehicle(s) until the information on your registration matches your CVOR certificate.
The Registrant Identification Numbers (RIN) for each company will merge into one, known as the surviving RIN. All active plates are automatically transferred to the "surviving RIN". To have an update form sent to you, please email your request to CVOR@ontario.ca or contact a client service representative at 1-800-387-7736 or 416-246-7166.
Commercial vehicle operator products
Free Services
Online Carrier Record
As a CVOR holder, you can review your CVOR record information online in a flexible and sortable format. This service is available for all registered CVOR holders with 24/7 access. In order to access this service clients will need:
- An email address listed on the CVOR record.
- Computer, mobile device or tablet
- Internet connection
If you need to update your email address with the Ministry of Transportation, you can submit a Change of information form or request a CVOR update application by contacting a client services representative at 1-800-387-7736 or 416-246-7166 or by email at CVOR@ontario.ca.
Carrier Searches
- Carrier safety rating enquiry
- Carrier search by name
- List of excellent carriers
- List of unsatisfactory/cancelled carriers
Paid Services
CVOR Abstracts
A CVOR Abstract is a document that displays information about a carrier and their safety performance or a driver for any events, including collisions, convictions and inspections, while driving a commercial motor vehicle. There are three CVOR Abstracts available:
- CVOR Driver Abstract
- a five-year record of collisions, safety-related offences convictions and inspections relating to the driver (while operating a commercial motor vehicle in Ontario only.) It also shows the driver licence status and medical due date.
- available to the general public
- CVOR Abstract (Level I)
- one-page summary document
- summarizes a carrier's record for a two-year period
- available to the general public
- CVOR Abstract (Level II)
- includes summary data for a two-year period
- provides detailed event data for collisions, convictions and inspections for a five-year period
- available to the carrier only
Ordering Abstracts
Carrier abstracts can be ordered several ways:
- Online
Please select the abstract you are interested in and follow the instructions. You can pay by MasterCard or Visa.
- By Mail
Complete the application form and mail to the address on the form. The CVOR Level 2 abstract is only mailed to the carrier address on file, except where a letter is provided (on corporate letterhead) stating the abstract should be sent to another individual/address. Please note that abstract fulfillment is typically 15 business days from receipt.
If paying by credit card, please complete and attach the Credit Card Authorization form.
If paying by cheque, please include two cheques when ordering Carrier abstracts along with other Driver or Vehicle abstracts. More information is provided on the Record Search Application form.
- In Person
You can also get abstracts by visiting a ServiceOntario location.
Commercial Vehicle Inspection Reports (CVIR)
CVIR reports are completed by officers when conducting a level 1, 2, 3, 4 or 5 inspection of a driver and/or commercial motor vehicle. Copies of these reports can be requested through the Carrier Enforcement Program Office by completing the Commercial Vehicle Inspection Report (CVIR) form.
Other Information Products
- CVOR Data Records
You can submit a request to obtain specific data related to Carriers registration or performance records from the MTO database. These records are provided following a signed agreement. Data Search requests are sent directly to Carrier Sanctions and Investigation Office, 301 St. Paul St. 3rd Floor, St. Catharines, Ontario, L2R 7R4
- Excellent
- Satisfactory
- Satisfactory-Unaudited
- Conditional
- Unsatisfactory
- qualifications, records and reporting
- hours of service
- vehicle maintenance
- Commercial Vehicle Operator’s Registration (CVOR) Application
- Commercial Vehicle Operator’s Registration (CVOR) Replacement Application
- Voluntary Termination of Commercial Vehicle Operator's Registration (CVOR) Certificate
- Prepaid Account Authorization Application
- Representative and Service Provider Authorization/Update Application
- Credit Card Authorization
- Commercial Vehicle Operator's Record Data Request Application
- Commercial Vehicle Inspection Report (CVIR) form
- Record Search Application (with or without address)
- Voluntary Request for MTO Facility Audit
Carrier safety rating program
A carrier safety rating is a public label assigned to commercial truck and bus operators based on the company's safety record.
Ratings
The Ministry of Transportation (MTO) monitors carriers and assigns one of five possible safety ratings. Safety ratings are established using on road performance and facility audits:
These ratings provide information about the carrier's safety performance. They are available to the public. Carriers with good safety ratings can promote themselves to potential customers and carriers with poor safety ratings are easily identified.
Facility audits
Facility audits are an important part of Ontario's highway safety program. They work hand-in-hand with highway enforcement and give carriers the opportunity to learn more about their safety responsibilities. Carrier’s interested in having a voluntary facility audit conducted to improve their safety rating, may download a Voluntary Request for an MTO Audit form.
The facility audit is a "risk-based" assessment of the factors that contribute to commercial motor vehicle collisions. The facility audit consists of three profiles:
Based on results of the audit, MTO will create a profile of the carrier's safety performance and assign a score. The ministry will discuss the results with a corporate officer or senior official of the company.
Charges can be laid as a result of an audit and could result in conviction points on a carrier's CVOR record.
For more information: Highway Traffic Act Regulation 424/97 - Commercial Motor Vehicle Operator's Information and the Commercial Vehicle Operators’ Safety manual: Module 6 “Facility Audit and Operator Monitoring and Intervention”
Errors on CVOR records
An operator is required to notify the ministry when a change occurs to their CVOR record or if it finds outdated information, such as its address, contact information, fleet or rate of travel information.
If an operator's CVOR record shows an event that is incorrect, the operator should contact the Carrier Sanctions and Investigation Office. A CVOR Analyst will investigate the complaint and make corrections to the record, if necessary.
Updates to this information can be made by emailing your request to CVOR@ontario.ca or contact a client service representative at 1800-387-7736 or 416-246-7166.
Forms
Contact the ministry
By mail:
Ministry of Transportation
Carrier Safety and Enforcement Branch
301 St. Paul Street, 3rd Floor
St. Catharines, ON L2R 7R4
By phone:
1-800-387-7736 (within Ontario) or 1-416-246-7166
By fax:
905-704-2039 or 905-704-2525
By Email:
CVOR@ontario.ca
