We will respond to all customer concerns and inquiries by telephone, letter, e-mail, fax and in person, in keeping with government standards:
Correspondence (Includes fax, mail and email)
All correspondence will be answered within fifteen working days of receipt. If a conclusive response is not possible within that time, an interim acknowledgement with an anticipated date of response will be provided within five working days of receipt.
Mailing Address:
The Archives of Ontario
134 Ian Macdonald Boulevard
Toronto, Ontario, Canada
M7A 2C5
Email Address:
reference@ontario.ca
Telephone:
Your call will be answered by the third ring, and you will have the option of reaching
a person. Your call will not be redirected more than once. All calls will be returned
within one working day.
1-800-668-9933 Toll-Free Number (Ontario only)
416-327-1600
Customer Feedback/Complaint Resolution
Your comments will be documented and acknowledged within two working days and,
with each contact, you will have the opportunity to provide feedback on our service.
To download a customer comments form which you can fill out and send in:
Click here for
a version in Adobe PDF format.
Inquiries by Media:
If you are a member of the media looking for information, please contact our MGCS issues management and media relations team at: