Financial rights and responsibilities
Services and information
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Banking: rights and responsibilities
Opening a bank account, cashing cheques, account fee increases, joint bank accounts and more.
Credit and loans: rights and responsibilities
Understanding the terms and conditions of loans, lines of credit and more.
Credit cards: rights and responsibilities
Applying for a credit card, changes to your credit card agreement, interest-free grace periods and more.
Savings and investments: rights and responsibilities
Your rights as an investor in registered savings plans or other investment products.
Mortgages: rights and responsibilities
Applying for a mortgage, making prepayments, renewing your mortgage and more.
Receiving financial documents electronically
Your rights and responsibilities when choosing to receive financial documents in electronic format.
Prepaid cards: rights and responsibilities
Your right to information about fees, expiry dates, what has to appear on the card and more.
Express consent for financial products and services
Your rights, what financial institutions must tell you and why it's important.
Tied selling
Your rights when being solicited to buy additional products or services from a bank.
Clear disclosure on your financial documents
Your right to receive financial documents in language that is clear and not misleading.
Small businesses: rights and responsibilities
What small and medium-sized businesses can expect when dealing with a bank.
Protection against unauthorized transactions
How you're protected if someone uses your credit or debit card without your permission.
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