Phone, email and mailing address

Air Travel Complaints

• What types of complaints does the Agency handle?

• How do I file an airline complaint?

• What's the status of my complaint?

Air

• How do I file a tariff?

• How do I report an airline that does not show all inclusive air pricing?

• How do I apply for an air licence?

• How do I report a low-flying plane?

Accessible transportation

• Do you have a guide for persons with disabilities?

• Do you have training videos on assisting persons with disabilities?

• How do I file an accessibility complaint?

• Who does the Agency consider to be a person with a disability?

Rail

• Railway, Rail Shipper and Community Help Line

  • 1-877-850-7148

• How can I file a rail noise and vibration complaint?

• How can I settle a dispute with a railway company?

• Do you have a list of federal railways companies?

• How do I report a rail company blocking the road?

Marine

• Do you have a list of coasting trade licence applications?

• How can I apply for a coasting trade  licence?

• Where can I find a list of Canadian Duty Paid Vessels working in Canada?

Staff

• Government Electronic Directory Services

• Regional enforcement officers

Addresses

Mailing address:
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9

Office:
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9
Note that the loading dock is located on Hôtel-de-ville

Oversize deliveries:
Please use the side loading dock located on Rue de l’Hôtel-de-ville.

Phone, Fax, and Email

Tel.: 1-888-222-2592
Fax: 819-997-6727 
TTY: 1-800-669-5575
Email: info@otc-cta.gc.ca