Social Security Tribunal of Canada

Ways to contact the Social Security Tribunal

Contact us with any questions about your appeal to the Social Security Tribunal (SST). 

Make sure you’re in the right place

We do not process:

  • Applications for Employment Insurance (EI), Canada Pension Plan (CPP) including disability benefits, Old Age Security (OAS) or Guaranteed Income Supplement (GIS). 

    You can apply for these benefits through My Service Canada Account on the Service Canada website.

  • One-time payments to persons with disabilities. 

    Visit the Government of Canada’s dedicated webpage for details and contact information.

  • The various recovery benefits such as the Canada Recovery Benefit (CRB). 

    For more information on the different types of benefits available, visit Canada’s COVID-19 Economic Response Plan webpage. 

    You can also visit the Find financial help during COVID-19 webpage for answers to questions and to get a list of benefits that may be available to you.

How to contact us

We provide service in English and French. 

Learn about interpreters and translation. 

Email

Mail

  • Social Security Tribunal of Canada
    PO Box 9812
    Station T
    Ottawa, ON  K1G 6S3

Phone

  • If you call us, please leave a message! We can’t answer the phone because we’re working at a distance due to COVID-19. We’ll call you back within 15 minutes during regular business hours: 
    • From 7:00 a.m. to 7:00 p.m. Eastern Time - Monday to Friday
    • 1-877-227-8577 (toll-free in Canada and the United States)
    • 613-437-1640 (from outside Canada and the United States – long distance charges may apply)

Fax

  • 1-855-814-4117 (toll-free in Canada and the United States)
  • 1-613-941-5121 (long distance charges may apply)

TTY

  • For those who are deaf or hard of hearing
    • 1-866-873-8381 (toll-free in Canada and the United States)
    • 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)

If we send you mail or email 

You should open mail or email we send you right away.

We’ll send you important information about your appeal, such as hearing date, deadlines and decisions. Open and answer letters or emails from us as soon as possible.

If you’re expecting to hear from us, please check your junk mail. 

You must tell us if your contact information changes. 

Accessing information that isn’t related to an appeal 

If you’re looking for information about the SST that isn’t part of an appeal, visit the Administrative Tribunals Support Service of Canada to find out how to make an access to information request.

If you’re looking for information about a specific appeal, see our open justice and privacy page. 

Complaints

We have a Code of Conduct for our Tribunal members. If you feel that a member violated the Code of Conduct during your appeal process, here’s how to make a complaint.

Media enquiries

For all media enquiries, contact our Media Relations team.

Date modified: