General information by telephone
Starting : To depart from Canadian airports or travel on VIA Rail and Rocky Mountaineer trains, travellers will need to qualify as a fully vaccinated traveller. This will also apply to travellers on cruise ships when the cruise season commences in 2022.
For more details, see COVID-19 Boarding flights, trains and cruise ships in Canada.
Most requested
- COVID-19 benefits and services
- Canadian COVID-19 proof of vaccination
- Employment Insurance (EI) and other support
- Contact your program about your specific case or file
- Fake text messages and calls
General assistance by telephone
Telephone service hours
Monday to Friday, 8 am to 5 pm (your local time)
Wait time: What to expect
Wait time: What to expect
Times are displayed in minutes (min) and seconds (s). Last updated November 1 at 1:20 pm Eastern time.
Current wait time
10 min 15 s
Current wait time
Of all the callers in queue, this is the longest wait time.
Average call length
5 min 32 s
Average call length
This is the average length of time that our callers spend speaking with a live agent.
The length of time you spend speaking with a live agent may vary depending on:
- the reason for your call
- the type of help you need
Callers waiting
173
Callers waiting
This is the number of callers waiting in queue to speak to a live agent.
Contact information
- Telephone: 1 800 O-Canada (1-800-622-6232)
- TTY: 1-800-926-9105
- From outside Canada: Call 1 800 O-Canada from abroad
What COVID-19 information do you need?
- Travel
- Find out if you can travel to Canada
- Testing and quarantine requirements
- Vaccinated travellers entering Canada
- Travelling within Canada
- Compassionate exemptions
- Foreign workers coming to Canada
- Passport services
- Vaccines
- About the COVID-19 proof of vaccination
- How to get your Canadian COVID-19 proof of vaccination
- Using your Canadian COVID-19 proof of vaccination
- COVID-19 vaccines overview
- How to get vaccinated or register
- Authorized vaccines
- Vaccine safety and possible side effects
- Income support
- Health and safety
- Prevention
- Risks and spread
- Symptoms and treatment
- Additional economic and financial support
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