Commercial reporting requirements
Client support
General Inquiries
eManifest Help Desk
For inquiries on eManifest policy and operations, contact the eManifest Help Desk by email.
Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.
eManifest Portal Shared Secret
Email inquiries related to the issuance of Shared Secrets or visit the Shared Secret Web page for more information.
Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.
Border Information Service (BIS)
For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.
Service is available Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.
Technical Support and Processing
Technical Commercial Client Unit (TCCU)
- Business hours
- Monday to Friday (except holidays)
- 8 a.m. to 5 p.m. (ET)
- EDI/Portal services
- Refer to our Services document to find out more about support provided during and after business hours.
- Telephone:
- Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
- Overseas: 613-946-0762
- Canada and the United States: 1-888-957-7224
- Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
- Fax: 343-291-5482
- Mailing address:
- Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8
- Canada Border Services Agency
eManifest Regional Client Support
For clients who need assistance with eManifest passages.
Freight forwarders
An electronic house bill (ehouse bill) client support service is available to assist freight forwarders and facilitate their shipments into Canada. Freight forwarders can use this service to ask ehouse bill questions, resolve related operational issues, and learn about freight forwarder requirements.
| Region | Telephone |
|---|---|
Eastern Canada shipment destination Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. ET |
|
Western Canada shipment destination Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. PT |
All modes: 604-666-0098 |
Highway carriers
eManifest operational support for highway carriers is available at the following locations by telephone, 24/7.
| Province/ Region | Location and POE Number | Telephone |
|---|---|---|
| Atlantic | St. Stephen NB (POE 231) | 506-465-2237 |
| Quebec | Lacolle QC (POE 351) | 450-246-8051 |
| Ontario | Lansdowne ON (POE 456) | 613-659-3653 |
| Ontario | Niagara Falls ON (POE 427) | 905-262-4612 |
| Ontario | Fort Erie ON (POE 410) | 905-994-6382 |
| Ontario | Windsor ON (POE 453) | 519-967-4216 |
| Ontario | Sarnia ON (POE 440) | 519-333-6343 |
| Prairie | Emerson MB (POE 502) | 204-373-2313 |
| Prairie | Coutts AB (POE 705) | 403-344-5012 |
| Pacific | Pacific Highway BC (POE 813) | 604-538-3635 |
Client Registration
Commercial Registration
For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.
E-mail and telephone are monitored between 8:00 a.m. and 4:00 p.m., Monday to Friday (ET) excluding statutory holidays.
Presentations
The Canada Border Services Agency (CBSA) is offering the following free eManifest presentations.
To receive pre-recorded and/or PDF presentations, send a request by e-mail. Include the name(s) and format(s) of the presentation(s) you are requesting in your e-mail.
Introduction to eManifest
- Attention Freight Forwarders: Introduction to Electronic House Bills
(available in PDF format)
eManifest Portal
- eManifest Portal Demonstration for freight forwarders: Working in the Portal
(available in PDF format)
eManifest Notices
- Introduction to New and Enhanced eManifest Notices
(available in PDF format)
- Date modified: