Questions and feedback
Travel.gc.ca integrates the web content and services of 12 federal government departments and agencies into a single Government of Canada website designed to provide a one-stop-shop source of information for Canadians travelling and living abroad.
If you need more specific information on any of the topics covered in travel.gc.ca, please contact the responsible department or agency.
Canada Border Services Agency
- Entering Canada
- What can I bring back to Canada
- CANPASS
- NEXUS
Canada's Passport Program
- Canadian passports
Global Affairs Canada
- Registration of Canadians Abroad
- Travel Advice and Advisories
- Consular services
- Emergency assistance
- Help with the travel.gc.ca website
Canada Revenue Agency
- Canadian Taxes
Health Canada
- Consumer product safety
- Cruise ship and aircraft inspection programs
Canadian Air Transport Security Authority
- What can I bring on a plane?
- Airport security screening
- Packing checked and carry-on luggage
Canadian Food Inspection Agency
- Food safety
- Canadian International Health Certificate for Travelling Pets
Public Health Agency of Canada
- Travel health
- Immunization and vaccines
Canadian Heritage
- Cultural property
Public Safety Canada
- Passenger Protect Program
- Identity screening regulations
Immigration, Refugees and Citizenship Canada
- Permanent Resident Card
- Immigrating to Canada
- Canadian Citizenship
Transport Canada
- What you can bring aboard a plane
- Importing vehicles into Canada
Environment and Climate Change Canada (Canadian Wildlife Service)
- Exotic pets
- CITES: endangered animals and plants
Canadian Transportation Agency
- Airline complaints
We welcome your questions and comments on travel.gc.ca. Please fill in our Online form.
Email:
Telephone:
- 1-800-461-9999 (toll-free, within Canada)
- +1 204 983 3500 (Long distance charges apply, outside Canada
- +1 506 636 5064 (Long distance charges apply, outside Canada)
TTY:
- 1-866-335-3237 (within Canada)
Mail:
Canada Border Services Agency
Ottawa ON
Canada K1A 0L8
Website: www.cbsa-asfc.gc.ca
Online:
Telephone:
- 1-800-567-6868 (toll-free in Canada or U.S.)
- +1 819 997 8338 (outside Canada and U.S.)
TTD:
- 1-866-255-7655 (toll-free in Canada and the U.S. from 7:30 a.m. to 8 p.m. ET)
- +1 514 283 5197 (outside Canada and the U.S.)
Mail:
Canada's Passport Program
Gatineau QC K1A 0G3
Courier:
Canada's Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Website: Canada.ca/passport
Online:
Contact information - Canada Revenue Agency
Telephone:
International tax and non-resident enquiries
- 1-800-959-7383 (toll-free in Canada and the U.S., Monday to Friday 9 a.m. to 5 p.m. local time except holidays)
- +1 613 940 8496 (outside Canada and the U.S., collect calls accepted, Monday to Friday 9 a.m. to 5 p.m. ET except holidays)
Fax:
- +1 705 671 0794 (Individuals)
Website: canada.ca/en/revenue-agency.html
Online:
Telephone:
- 1-888-294-2202 (toll-free)
Fax:
- 613-990-1295
TTY:
- 613-949-5534
Email:
- Questions, Comments, Complaints (web form)
Website: www.catsa-acsta.gc.ca
Online:
Telephone:
- 1-800-442-2342 (Canada and the U.S.)
- +1 613 773-2342 (local or international)
Fax:
- 613-773-7569
TTY:
- 1-800-465-7735
Website: www.inspection.gc.ca
Online:
Email:
Telephone:
- 819-997-0055 (Monday to Friday 8 a.m. to 4 p.m. EST)
- 1-866-811-0055 (Toll-free, Monday to Friday 8 a.m. to 4 p.m. EST)
Fax:
- 819-997-7757
TTY:
- 1-888-997-3123 (toll-free)
Mail:
Department of Canadian Heritage
Movable Cultural Property
25 Eddy Street, 9th floor (25-9-N)
Gatineau QC K1A 0M5
Online:
Email:
Telephone:
- 1-888-222-2592
Fax:
- 819-997-6727
TTY:
- 1-800-669-5575
Mail:
Canadian Transportation Agency
Ottawa ON K1A 0N9
Website: otc-cta.gc.ca/eng
Online:
Telephone:
- 1-855-869-8670 (toll-free in Canada and the U.S.)
- 819-997-1840 (National Capital Region)
Fax:
- 819-953-6283
Mail:
Convention on International Trade in Endangered Species
Canadian Wildlife Service
Environment Canada
Ottawa ON K1A 0h2
Website: www.ec.gc.ca/cites
Email:
Telephone:
- 613-944-6788
- 1-800-267-6788 (toll-free from Canada and the U.S.)
The information line will not be able to give you any advice beyond what is already on this website.
TTY (for persons with a hearing loss):
- 613-944-1310
- 1-800-394-3472 (toll-free from Canada and the U.S.)
Mail:
Consular Services
Global Affairs Canada
125 Sussex Drive
Ottawa ON K1A 0G2
If you or someone you know needs urgent help abroad, please visit our Request Emergency Assistance page.
Technical help
Online:
Email:
- 613-957-2991
- 1-866-225-0709 (toll-free)
TTY:
- 1-800-267-1245
Fax:
- 613-941-5366
Mail:
Health Canada
Address Locator 0900C2
Ottawa ON K1A 0K9
Website: canada.ca/en/health-canada.html
Online:
Telephone:
- 1-888-242-2100 (in Canada only, Monday to Friday 8 a.m. to 4 p.m. local time except holidays)
TTY:
1-888-576-8502 (8 a.m. to 4 p.m. local time)
Online:
- Contact Us - Public Health Agency of Canada
- Travel health notices
- Yellow Fever Vaccination Centres in Canada
Mail:
Public Health Agency of Canada
130 Colonnade Road
A.L. 6501H
Ottawa ON K1A 0K9
Website: www.phac-aspc.gc.ca
Online:
Email:
Telephone:
- 613-944-4875
- 1-800-830-3118
TTY:
- 1-866-865-5667
Fax:
- 613-954-5186
Mail:
269 Laurier Avenue West
Ottawa ON K1A 0P8
Website: www.publicsafety.gc.ca
Online:
- Dangerous goods (CANUTEC)
Email:
Telephone:
- +1 613 992 4624 (collect)
Mail:
Transport Canada
330 Sparks Street
Ottawa ON K1A 0N5
Website: www.tc.gc.ca
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