Crisis situation: Contact us urgently

If you’ve been affected by a crisis situation, choose an option below and complete the form with as much detail as you can provide.

This page is for certain crisis situations only. If you are not affected by a crisis situation, we will not respond to or process your request.

What do you need to do? (required)

If you’re not affected by a crisis situation

Use our general web form for all other situations, including

checking the status of your application
asking general questions about a program or service
giving new information about your application
changing your contact information
reporting a technical problem

Tell us about yourself

First name(s) (also known as given name) (required)

By checking this box, I confirm that there is no first name

Last name(s) (also known as family name, surname) (required)

Email address (required)

Use this format: xxxxxx@example.com

Confirm your email address (required)

Type your email address again. You can’t copy and paste it.

Date of birth

Year (required)

Month (required)

Day (required)

What’s your Unique Client Identifier (UCI) number?

What’s your application number? (required)

By checking this box, I confirm that I don’t know my application number.

What did you apply for?

Specifically, what application did you submit?

Tell us about your situation

Tell us about your situation in the text box below. Include any questions you may have. You don’t need to repeat any information you included above. (required)

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Upload file(s) that support your situation (required)

Upload file(s) that support your situation

The maximum file size for each file is 3 MB. If a file is bigger than 3 MB, you need to reduce the size of your file. If you upload more than 1 file, the total maximum file size is 5 MB.

We accept these file formats:

PDF (portable document)
JPG, TIFF or PNG (image)
DOC or DOCX (Microsoft Word document)

Consent and disclaimer (required)

By providing your email address, you’re consenting to IRCC's use of the contact information provided above, for the sole purpose of responding to your feedback. By supplying your email address to IRCC, you also understand that this channel may not be secure.

IRCC is not liable for the electronic disclosure of personal information to a third party where IRCC has taken reasonable means to ensure the identity of the party. IRCC is also not liable for the misuse of this information by a third party.

I’ve read and understand the above disclaimer.

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Date modified:: 2022-03-11

V01.09.00.02.00

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