Social Security Tribunal of Canada

Ways to contact the Social Security Tribunal

 

Make sure you’re in the right place

We do not process:

  • Applications for Employment Insurance (EI), Canada Pension Plan (CPP) including disability benefits, Old Age Security (OAS) or Guaranteed Income Supplement (GIS). You can apply for these benefits through My Service Canada Account on the Service Canada website.

  • Applications for any COVID-related benefits. For information about these benefits, visit Canada’s COVID-19 Economic Response Plan webpage.

You need a reconsideration decision before you can appeal to the SST.

If you have a decision from Service Canada and you don’t agree with it, your first step is to ask them to reconsider. If you receive your reconsideration decision from Service Canada and you still don’t agree, then you can appeal to the SST.

How to contact us

We provide service in English and French. 

Learn about interpreters and translation. 

Email

Mail

  • Social Security Tribunal of Canada
    PO Box 9812
    Station T
    Ottawa, ON  K1G 6S3

Phone

  • If you phone us, please leave a message and we’ll call you back during regular business hours. We can’t answer the phone live because we’re working at a distance due to COVID-19.
    • From 7:00 a.m. to 7:00 p.m. Eastern Time - Monday to Friday
    • 1-877-227-8577 (toll-free in Canada and the United States)
    • 613-437-1640 (from outside Canada and the United States – long distance charges may apply)

Fax

  • 1-855-814-4117 (toll-free in Canada and the United States)
  • 1-613-941-5121 (long distance charges may apply)

TTY

  • For those who are deaf or hard of hearing
    • 1-866-873-8381 (toll-free in Canada and the United States)
    • 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)

If we send you mail or email 

Open mail or emails from us right away.

We’ll send you important information about your appeal, such as hearing date, deadlines and decisions. Open and answer letters or emails from us as soon as possible.

If you’re expecting to hear from us, please check your junk mail. 

You must tell us if your contact information changes. 

Accessing information that isn’t related to an appeal 

If you’re looking for information about the SST that isn’t part of an appeal, visit the Administrative Tribunals Support Service of Canada to find out how to make an access to information request.

If you’re looking for information about a specific appeal, see our open justice and privacy page. 

Complaints

We have a Code of Conduct for our Tribunal members. If you feel that a member violated the Code of Conduct during your appeal process, here’s how to make a complaint.

Media enquiries

For all media enquiries, contact our Media Relations team.

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