Contact Crown-Indigenous Relations and Northern Affairs Canada
Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) values your questions and comments. We are committed to providing you with accurate information in a timely manner.
Choose a topic
- Browse organization (to find a person)
- Secure Certificate of Indian Status Application Centre
- Public enquiries
- Media enquiries
- Regional offices
- First Nations and Inuit health
- Kumik Elder Lodge
- Indigenous Art Centre
- Statistical enquiries
- Indian Residential Schools
- Allegations and complaints enquiries
- Library
- Internet webmaster
Public enquiries
COVID-19: phone service resuming
The Public Enquiries Contact Centre is resuming service by phone during the COVID-19 pandemic. E-mail is still available and TTY and fax service are currently not available.
We are currently experiencing higher call volumes than normal. Instead of calling you may wish to contact us by e-mail.
Phone: 1-800-567-9604
Fax: 1-866-817-3977
Service hours: Monday to Friday 9 am to 6 pm Eastern time
Email: aadnc.infopubs.aandc@canada.ca
For information on Jordan's Principle visit the Jordan's Principle web page.
For health-related enquiries visit Contact First Nations and Inuit Health.
The Public Enquiries Contact Centre:
- provides information about
- Indian status applications and cards, as well as Temporary Confirmation of Registration Documents
- CIRNAC's and Indigenous Services Canada (ISC)'s programs and services
- provides free publications related to programs and services
- processes requests for statistical information
Media enquiries
CIRNAC media relations
Email: RCAANC.Media.CIRNAC@sac-isc.gc.ca
Phone: 819-934-2302
The media relations team serves members of the press involved in research and production for print and broadcast. Contact Public enquiries instead of media relations if:
- you are not a journalist
- you are a student of journalism researching for course work or school publications
- your enquiry about a story for publication or broadcast will not be published in the next 30 days
Kumik Elder Lodge
COVID-19 Kumik closure
Due to the coronavirus outbreak, the Kumik is currently closed to visitors.
If you have any question, please visit:
Indigenous Art Centre
COVID-19 Gallery closure
Due to the coronavirus outbreak, the Indigenous Art Centre Gallery is currently closed to visitors.
For information about the collection or the Art acquisition program, visit :
Statistical enquiries
Email: instat@sac-isc.gc.ca
Our Statistics and Research Unit can provide socio-economic and demographic statistics.
Indian Residential Schools
This call centre will:
- respond to basic questions regarding the:
- Independent Assessment Process (IAP)
- Common Experience Payment (CEP)
- mail IAP and CEP application kits
- confirm receipt of IAP applications
Phone (toll free): 1-866-879-4913
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)
Common Experience Payment call centre
This call centre will:
- respond to general inquiries from CEP applicants
- answer specific enquiries about the status of:
- an application for reconsideration
- an application for a National Administration Committee appeal
- an application for a court appeal
Phone (toll free): 1-866-640-9992
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)
Independent Assessment Process info line
This call centre will:
- respond to a broad range of questions related to IAP
- provide claimants and counsel with status updates in regards to specific claims
Phone (toll free): 1-877-635-2648
Service hours: Monday to Friday from 9 am to 6 pm (Eastern time)
Related links
Allegations and complaints enquiries
This branch does not provide information about Indian status cards.
To complain about the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to the funding provided by CIRNAC or ISC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.
By mail
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll free): 1-855-504-6760
Fax: 819-934-2352
Library
COVID-19 library closure
Due to the COVID-19 pandemic, the library is currently closed. For any urgent inquiry, please call: 819-997-0811.
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The departmental library will provide you with:
- the information requested within 3 business days
or
- an estimate of the time required to answer your request for more complicated research within 3 business days
Email: aadnc.hqlibraryreference.aandc@canada.ca
Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern time)
Internet webmaster
Please consult the Help page prior to emailing the webmaster.
To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.