National Defence and Canadian Armed Forces Ombudsman

We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.

We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.

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Educational information

Information, Frequently Asked Questions, Videos, and Sample Cases.

Reports, news and statistics

Investigative reports and progress updates, Ombudsman reports, annual reports and statistics, news releases, letters and statements, Ombudsman messages.

Contact our office

Ask a question, get help finding information, get a process back on track, report an issue or submit a complaint.

Information about our office

The Ombudsman, who we help, our mandate, Ombudsman's Advisory Committee, upcoming and past visits, access to information and privacy, transparency.

Newsroom

Current news and issues, media relations information.

Top 5 requested topics:

Compensation and Benefits | Health | Release

Recruitment | Harassment

Employment Equity and Diversity in the Department of National Defence and the Canadian Armed Forces — Ombudsman concludes an historical review of employment equity and diversity

Ombudsman Publishes Report on the Administration of Contingency Cost Moves for Personal Reasons, Compassionate Status and Compassionate Postings.

ABC of Military Postings — The ABCs of Military Postings

_{Getting on the road to sound financial, housing, and military life decisions for Canadian Armed Forces members and their families}

Military Benefits Browser — Military Benefits Browser

_{Benefits and services information for military members who are ill, injured, or transitioning out of the Canadian Armed Forces, their families, as well as families of the deceased}

Users who submitted a question or complaint through our secure online form starting 18 May at 10:00 p.m. (ET) until 25 May at 1:00 p.m. (ET):

If you received the confirmation number 263, your submission was not successful. Please resubmit your question or complaint.

Contact us
We are ready to help.
Call us toll-free at
1-888-828-3626
Secure complaint form
Live chat
Online booking tool
Email us for any information or assistance requests.
For any other inquiry, email us.
- Mailing address
  Office of the Ombudsman
  100 Metcalfe Street, 12^th Floor
  Ottawa, Ontario
  K1P 5M1

Date modified:: 2022-05-26