Contact the Passport Program
Due to the impacts of COVID-19
- we’ve reduced passport services outside Canada and the U.S.
- we extended the eligibility period for Canadian passport renewals
- You may have extra time to renew your passport.
- there are travel restrictions
- Dual citizens need a valid Canadian passport or special authorization to board their flights.
How can we help you?
Tell us what you’re asking about to find out how you can reach us.
Top questions about passports
- What restrictions are there on travelling abroad and returning to Canada?
- I’m a dual citizen. Do I need my Canadian passport to return to Canada?
- Can I renew my passport instead of applying for a new one?
- What should I do if my passport is lost, damaged or stolen?
- How do I open your application forms?
Need a passport?
Before you call us, book an appointment or visit us, or contact us, find out the best way to apply for your situation.
Check your passport application status
Avoid waiting on the phone and request the status of your application online.
Contact us about your passport in Canada
We’re working to deliver passports as quickly as we can. Due to high volumes, processing times are longer than usual.
Allow up to
- 2 weeks, plus mailing time, if you apply in person at a passport office
- 9 weeks, plus mailing time, if you apply by mail or at a Service Canada Centre
Online
Call us
You can reach us at either of the numbers below.
Toll free:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Find an office
Before you go, find out how to apply to see if you need to book an appointment.
Walk-in services may not be available at busy locations. Check walk-in wait times (opens in a new tab)before you go. New
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time (9:00 a.m. to 5:30 p.m. in Newfoundland). They do not answer calls on statutory holidays.
We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.
Contact us by mail
Mailing address (non-courier)
Passport Program
Gatineau, QC K1A 0G3
Canada
Courier address
Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada
Contact us about your passport from the U.S.
We’re working to deliver passports as quickly as we can. Due to high volumes, processing times are longer than usual. It may take up to 9 weeks, plus mailing time.
Call us
You can reach us at either of the numbers below.
Toll free:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time. They do not answer calls on statutory holidays.
We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.
Contact us about your passport from abroad
Find the nearest office
You should contact the nearest Government of Canada office abroad.
Call or email them before you visit them.
Contact us about your refugee travel document or certificate of identity
Contact the IRCC Client Support Centre:
- IRCC Web form
- Telephone: 1-888-242-2100 (in Canada only)
-
Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
- Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
-
- If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.
Media contacts
For media inquiries about passport program policies, please contact us at 613-952-1650 or IRCC.COMMMediaRelations-RelationsmediasCOMM.IRCC@cic.gc.ca.
For media inquiries about passport services, please contact Service Canada at 819-994-5559 or consult Service Canada.
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