The purpose of this booklet is to provide you with a description of the
benefits you are entitled to as a participant of the Public Service
Health Care Plan (PSHCP). It is a convenient reference document that outlines the
services and products eligible for reimbursement under the terms of the Plan.
It also summarizes the key provisions that govern the Plan.
The information contained in this booklet describes the coverage and the Plan
provisions, as they exist on July 1, 2001. The Plan may be amended from
time to time. Members will receive written official notification of changes
to the Plan. Please keep any future Plan change notices with
this booklet.
Certain words and terms have a specific meaning in the context of the Plan.
These words are italicized whenever they appear in the text, and are
defined in the Glossary at the back of the booklet.
This booklet is not a substitute for the Plan Document. The complete terms and
conditions of the Plan, as amended from time to time, are set out in the
PSHCP Plan Document, Plan number 55555.
You can consult the Plan Document at any time through the Internet on the
Treasury Board of Canada website. To obtain the Internet address, or if you do not
have access to the Internet, please refer to the For more information
section at the end of this booklet.
The purpose of the PSHCP is to reimburse Plan participants for all or part of
costs they have incurred for eligible services and products, as identified in the
Plan Document, only after they have taken advantage of benefits provided by their
provincial/territorial health insurance plan or other third party sources of
health care expense assistance to which the participant has a legal right.
Unless otherwise specified in the Plan Document, all eligible services and
products must be prescribed by a physician or a dentist who is
licensed, or otherwise authorised in accordance with the applicable law, to
practice in the jurisdiction in which the prescription is made.
The PSHCP reimburses eligible expenses on a reasonable and customary
basis to ensure that the level of charges are within reason in the geographic area
where the expense is incurred, subject to limitations which are identified in the
Plan Document.
The PSHCP is a private health care plan established for the benefit of
federal Public Service employees, members of the Canadian Forces
and the Royal Canadian Mounted Police, members of Parliament, federal
judges, employees of a number of designated agencies and
corporations, and persons receiving pension benefits based on service in one
of these capacities.
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The PSHCP is managed through a Trust having Trustees appointed by the
three PSHCP parties.
The Plan is operated on a self-insured basis, which essentially means that the
Plan assumes full liability for the payment of all costs related to the operation
of the Plan, including the payment of claims.
The PSHCP is funded through contributions from the Treasury Board of Canada,
participating employers, and the Plan members in accordance with the Trust
Agreement which took effect April 1, 2000, between the Bargaining Agents
of the National Joint Council, the Federal Superannuates National
Association, and the Treasury Board of Canada (known as the
PSHCP parties).
Administrator
The Administrator, Sun Life Assurance Company of Canada, is responsible
for the consistent adjudication and payment of eligible claims in accordance with
the Plan Document and for providing services as specified in the Administrative
services only contract.
The PSHCP applies to Public Service employees, members of the
Canadian Forces (CF), members of the Royal Canadian Mounted Police (RCMP),
pensioners, and their respective dependants. In the case of the members
of the CF and the RCMP, coverage is limited to their eligible dependants.
In general, membership in the Plan is optional. If you are eligible and wish to
join the PSHCP or make a change to your coverage, you must complete and submit an
application to your Personnel or Pension office. This requirement applies even if
you are not required to make a monthly contribution.
When your application to join the Plan has been approved, you will be issued a
benefit card showing your Certificate Number and the level of coverage you have
chosen. A new benefit card will be issued whenever you amend your coverage.
If you have questions concerning your eligibility, your dependants'
eligibility, and your effective date of coverage, or if you wish to obtain the
appropriate forms, you should contact your Personnel or Pension office.
If you apply within 60 days of becoming eligible, coverage is effective
the first of the month following the month your Personnel or Pension
office receives your completed application form.
If you do not apply for coverage within 60 days of becoming eligible, the
requested coverage will take effect on the first day of the fourth month following
the month your Personnel or Pension office receives your completed
application.
If you cease to be employed and receive an immediate recognized ongoing pension
benefit, coverage continues automatically. You must, however, authorize in writing
that the required deductions will be taken from your pension cheque.
If you wish to amend your coverage from single to family coverage as a result
of acquiring a dependant and you submit your application form within
60 days of acquiring your new dependant, coverage will become
effective on the date of acquiring your dependant.
If you do not apply to upgrade your coverage from single to family within
60 days of acquiring a dependant, the requested coverage will take
effect on the first day of the fourth month following the month your
Personnel or Pension office receives your completed application.
An increase to the level of coverage under the Hospital provision will be
effective on the first day of the fourth month following the month
your Personnel or Pension office receives your completed application form, unless
you are applying to increase your coverage coincident with an application to
reduce your PSHCP coverage from family to single.
The three-month waiting period does not apply when the application is
received within 60 days of:
- acquiring a dependant,
- ceasing to be covered under a provincial/territorial insurance plan or vice
versa and the member wishes to transfer from Supplementary to Comprehensive
coverage or vice versa,
- an employee becoming in receipt of a recognized ongoing immediate
pension benefit,
- a member of the CF or RCMP or a pensioner becoming employed in
the Public Service,
- a survivor or dependant child(ren) of a deceased member becoming
in receipt of an ongoing recognized survivor's or children's benefit.
A member ceases to be eligible on the date of:
- cessation of employment if they are not in receipt of an immediate recognised
ongoing pension benefit,
- becoming an employee locally engaged outside Canada,
- becoming employed in a portion of the Public Service excluded from thePlan,
or
- ceasing to receive the disability pension because they have recovered their
health.
A member who wishes to cancel their PSHCP coverage must put their
request in writing to the designated officer. Deductions will cease no
later than two months following the date notification was received by
the designated officer. Coverage will continue for one month
following the month that the last deduction was made.
A retroactive cancellation cannot be authorised.
Employees who cancel their coverage at any time while on leave without
pay, will not be allowed to reinstate their coverage until they return to duty, at
which time a three‑month waiting period will apply.
When cancelling a dependant's coverage, the dependant's coverage
ceases no later than two months following the date that the
application is received by the designated officer. The deductions at the
lower rate start the month prior to the effective date of the new coverage.
Except in case of death of a dependant or of a designated officer
not ceasing deductions within two months of receiving an application,
no contributions will be refunded when the member cancels their dependant's
coverage.
When a member ceases to be an eligible employee or an eligible
pensioner, if a contribution is deducted in the month during which the member
ceases to be eligible, coverage of the member and their dependant(s)
will continue until the end of the following month.
In the case of a dependant's death, the contributions are adjusted
effective the month of death of the dependant, provided the
application is received by the designated officer within 60 days of
death. If the application is received after 60 days, contributions are
adjusted effective the first of the month following receipt of the
application by the designated officer.
The PSHCP is supported through contributions from the Treasury Board of Canada,
participating employers and Plan members.
Monthly contributions from members, where applicable, are payable one month
in advance of the effective date of coverage. They are deducted from salary or a
recognized pension, survivor's or children's benefit, as authorized in writing by
the member.
Whenever changes are made to the contribution rates, you will be informed by
your Personnel or Pension office. You should periodically ensure that the correct
monthly contributions are being deducted from your salary or pension.
Active members who proceed on authorized leave without pay (LWOP) or on
seasonal lay-off may continue their coverage and that of their dependants
by paying the required contributions, in advance, to their Personnel office by
cheque or money order made payable to the Receiver General for Canada. Members
must contact their Personnel office, before proceeding on leave, regarding the
requirement to make contributions for continued coverage.
This coverage is intended for eligible participants who are covered
under a provincial/territorial health insurance plan. In general, the PSHCP
supplements the coverage provided under the provincial/territorial plan in the member's
province/territory of residence.
This coverage consists of the:
- Extended health provision (80% reimbursement/deductible except for the
Emergency benefit while travelling and the Emergency travel assistance services
which are reimbursed at 100% and no deductible applies),
- Hospital provision (100% reimbursement/no deductible).
This coverage is intended for members and their eligible dependants
who are residing with the member outside Canada and who are not covered
under a provincial/territorial health insurance plan or in a non-government
hospital insurance plan. A person covered under Comprehensive coverage will
continue to be covered under this benefit after their return to Canada until such
time as they become eligible to be insured under a provincial/territorial health
insurance plan.
This coverage consists of the:
- Extended health provision (80% reimbursement/deductible) except for the
Out‑of‑province benefit which is not available under Comprehensive
coverage,
- Hospital provision (100% reimbursement/no deductible),
- Basic health care provision (100% reimbursement/no deductible),
- Hospital expense (outside Canada) provision (100% reimbursement/no deductible).
This provision does not apply to pensioners.
Please note, employees who reside outside Canada (e.g. USA) but work
inCanada, are not entitled to comprehensive coverage.
If you are a member of this category, you are required by your employer
to be covered for Comprehensive coverage. If your dependants are residing
with you outside Canada, you are also required to obtain Comprehensive coverage
for those dependants.
Coverage is also available, on a voluntary basis, for certain persons other
than your dependants who reside with you and are financially dependent upon
you. You should consult your Personnel office if you are interested in these
benefits.
You may also opt to upgrade your coverage and apply for additional hospital coverage
under Level II or Level III of the Hospital provision.
If you are a member of this category, you are eligible for coverage
provided under the Comprehensive coverage provision. If you apply for benefits,
you will be covered automatically under the Extended health provision (except for
the Out‑of‑province benefit), the Basic health care provision,
Level I coverage under the Hospital provision, and the Hospital expense
(outside Canada).
You may also opt to upgrade your coverage and apply for additional hospital
coverage under Level II or Level III of the Hospital provision.
The Hospital expense (outside Canada) benefit, which covers standard ward
hospital charges and certain other in-house hospital expenses, is not
available to pensioners residing outside Canada. If you require coverage for
hospital expenses in addition to the coverage provided under the Hospital
provision, which provides reimbursement for hospital room and board charges
other than standard ward charges, you must make personal arrangements to
obtain coverage through some other source.
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As a pensioner residing outside Canada without provincial/territorial health
plan coverage, you may wish to apply for the benefits provided by the
Comprehensive coverage. If you apply for benefits, you will be covered
automatically under the Extended health provision (except for the Out‑of‑province
benefit), the Basic health care provision and for Level 1 coverage under the
Hospital provision. It is important to note that the Hospital expense (outside
Canada) provision is not available to pensioners residing outside Canada.
You may also opt to upgrade your coverage and apply for additional hospital
coverage under Level II or Level III of the Hospital provision.
The coverage to which you are entitled depends on where you reside and whether
you are covered by a government health insurance plan.
As an employee or dependant of members of the CF or
the RCMP who resides in Canada and is covered under a government health
insurance plan…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- Levels II and III of the Hospital provision
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But not...
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- Basic health care
- Hospital expense (outside Canada)
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As an employee or dependant of members of the CF or the RCMP
who is posted outside Canada…
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You must have coverage under…
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- Extended health provision and Level I of the Hospital provision
- except out-of-province coverage
- Basic health care
- Hospital expense (outside Canada)
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You are eligible for coverage under...
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Levels II and III of the Hospital provision
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As an employee or dependant of members of the CF or the RCMP
who is on loan to serve with an international organisation…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- except out-of-province coverage
- Levels II and III of the Hospital provision
- Basic health care
- Hospital expense (outside Canada)
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As an employee or dependant of members of the CF or the RCMP
who is on an authorized educational leave without pay outside Canada…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- except out-of-province coverage
- Levels II and III of the Hospital provision
- Basic health care
- Hospital expense (outside Canada)
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As an employee or dependant of members of the CF or the RCMP
who is on an authorized leave without pay and outside Canada (but still
covered under a government health insurance plan)…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- Levels II and III of the Hospital provision
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But not...
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- Basic health care
- Hospital expense (outside Canada)
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As a pensioner who resides in Canada and is covered under a government
health insurance plan…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- Levels II and III of the Hospital provision
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But not...
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- Basic health care
- Hospital expense (outside Canada)
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As a pensioner who resides outside Canada and is not covered under a
government health insurance plan…
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You are eligible for coverage under...
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- Extended health provision and Level I of the Hospital provision
- except out-of-province coverage
- Levels II and III of the Hospital provision
- Basic health care
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But not...
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Hospital expense (outside Canada)
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No benefit is payable for:
- expenses for which benefits are payable under a Workers' Compensation Act or a
similar statute or enactment, or by any government agency,
- expenses for services and supplies, rendered or prescribed by a person who is
ordinarily a resident in the patient's home or who is related to the patient by
blood or marriage,
- expenses for services or products for cosmetic purposes only, or for conditions
not detrimental to health, except those required as a result of accidental injury,
- expenses for services or products normally rendered without charge,
- expenses for services rendered in connection with medical examinations for
insurance, school, camp, association, employment, passport or similar purposes,
- expenses for services provided by a physician licensed and practising in
Canada where the participant is eligible to be insured under a
provincial/territorial health insurance plan, except for such services which are
specifically included under the section entitled Plan provisions,
- expenses for experimental products or treatments, for which substantial
evidence provided through objective clinical testing of the product's or
treatment's safety and effectiveness for the purpose and under the conditions of
the use recommended does not exist to the Administrator's satisfaction,
- expenses for benefits which are legally prohibited by a government from
coverage,
- the portion of charges which are payable under a provincial/territorial health
insurance plan, a provincial/territorial drug plan, or any
provincially/territorially sponsored program, whether or not the participant
is participating in the Plan or program,
- the portion of charges for services rendered or supplies provided in a hospital
outside of Canada, that would normally be payable under a provincial/territorial
health or hospital insurance plan if the services or products had been rendered in
a hospital in Canada. This limitation does not apply to the eligible
expenses under the Hospital (outside Canada) provision and the Extended health
provision – Out-of-province benefit,
- the portion of charges which is the legal liability of any other party,
- specific exclusions identified under each Plan benefit.
The purpose of this provision is to provide coverage for specified services and
products which are not covered under provincial/territorial health insurance
plans, or alternatively, in the case of members resident outside Canada,
which are not covered under the Basic health care provision of the PSHCP. All members
of the PSHCP are covered under this provision, except for those with Comprehensive
coverage who are not eligible for the Out-of-province benefit.
The Extended health provision is comprised of the following benefits:
- Drug benefit
- Vision care benefit
- Medical practitioners benefit
- Miscellaneous expense benefit
- Dental benefit
- Out-of-province benefit (for members with Supplementary coverage only)
- Emergency benefit while travelling
- Emergency travel assistance services
- Referral benefit
Some of the aforementioned benefits may be subject to reasonable and
customary charges, and to certain limits as specified in the Summary of
maximum eligible expenses. All are subject to deductible and co-payment
except for the Emergency benefit while travelling and the Emergency travel
assistance services.
Before incurring an expense
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In some cases, it is advisable that you first contact the Administrator
before purchasing certain expensive medical equipment or treatments. In
these cases, the Administrator may confirm the eligibility of the expense or
explain the specific information required to later process the claim.
For example, if you plan to incur expenses for the following benefits,
you should consider first contacting the Administrator:
- private duty nursing services,
- durable equipment such as hospital beds, mechanical lifts, etc.,
- wheelchairs,
- Out-of-province referral benefit,
- temporary and permanent artificial limbs,
- invitro-fertilization (IVF).
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To be eligible, expenses must be:
- the reasonable and customary charges,
- prescribed by a physician
- or dentist, and
- dispensed by a pharmacist or physician.
Eligible expenses are:
- drugs which legally require a prescription and are identified in the Monographs
section of the current Compendium of pharmaceuticals and specialities as a
narcotic, controlled drug, or requiring a prescription, except for those specified
under Exclusions listed in this section,
- life-sustaining drugs which may not legally require a prescription and are
identified in Schedule VII of the Plan Document,
- replacement therapeutic nutrients prescribed by an accredited medical
specialist for the treatment of an injury or disease excluding allergies or
aesthetic ailments, provided that there is no other nutritional alternative to
support the life of the participant,
- injectable drugs, including allergy serums administered by injection,
- compounded prescriptions, regardless of their active ingredients,
- vitamins and minerals which are prescribed for the treatment of a chronic
disease, when in accordance with customary practice of medicine, the use of
such products are proven to have therapeutic value and no other alternatives are
available to the patient,
- drug delivery devices to deliver asthma medication, which are integral to the
product, and approved by the Administrator,
- aerochambers with masks for the delivery of asthma medication, provided the
patient is a dependant child under 6 years of age,
- specialised formulas for infants with a confirmed intolerance to both bovine
and soy protein. The attending physician must confirm in writing that the
infant cannot tolerate any other formula or feeding substitute,
- smoking cessation aids limited to the maximum eligible expense specified in the
Summary of maximum eligible expenses.
No benefit is payable for:
- Viagra (Sildenafil citrate),
- expenses for drugs which, in the Administrator's opinion, are
experimental,
- publicly advertised items or products which, in the Administrator's
opinion, are household remedies,
- expenses for contraceptives, other than oral,
- expenses for vitamins (except injectables), minerals, and protein supplements,
other than expenses that would qualify for reimbursement under Eligible expenses,
- expenses for therapeutic nutrients other than those that would qualify for
reimbursement under Eligible expenses,
- expenses for diets and dietary supplements, infant foods and sugar or salt
substitutes, other than expenses that would qualify for reimbursement under
Eligible expenses,
- expenses for lozenges, mouth washes, non-medicated shampoos, contact lens care
products and skin cleansers, protectives or emollients,
- expenses for drugs which are used for cosmetic purposes,
- expenses for drugs which are used for a condition or conditions not recommended
by the manufacturer of the drugs,
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- expenses which are payable under a provincial/territorial drug plan whether or
not the participant is participating in the Plan.
Eligible expenses are the reasonable and customary charges for the
following items:
- eye examinations by an optometrist limited to the maximum eligible
expense specified in the Summary of maximum eligible expenses,
- eyeglasses and contact lenses that are necessary for the correction of vision
and are prescribed by an ophthalmologist or optometrist, and repairs
to them, limited to the maximum eligible expense specified in the Summary of
maximum eligible expenses,
- the initial purchase of intraocular lenses, eyeglasses or contact lenses that
are necessary for the correction of vision and required as a direct result of
surgery or an accident where the purchase is made within six months of such
accident or surgery. This benefit is not subject to any limits other than
reasonable and customary. The six-month time limit may be extended if, as
determined by the Administrator, the purchase could not have been made
within the time frame specified,
- artificial eyes and replacements thereof but not within:
- 60 months of the last purchase in the case of a member or dependant
over 21 years of age, or
- 12 months of the last purchase in the case of a dependant
21 years of age or less,
unless medically proven that growth or shrinkage of surrounding tissue requires
replacement of the existing prosthesis.
No benefit is payable for:
- laser eye surgery to correct vision so that visual aids such as glasses or
contact lenses will no longer be required. This would include but not be limited
to, procedures such as eximer laser, photo refractive keratectomy (PRK), lasik,
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10).
Eligible expenses for the services of a medical practitioner include only those
services that are within their area of expertise and require the skills and
qualifications of such a medical practitioner. In addition, in accordance with
provincial/territorial regulations, the medical practitioner must be registered,
licensed, or certified to practise in the jurisdiction where the services are
rendered.
Eligible expenses are the reasonable and customary charges for:
- physician's services and laboratory services where such services are not
eligible for reimbursement under the participant's provincial/territorial
health insurance plan, but where such services would be eligible for reimbursement
under one or more other provincial/territorial health insurance plans.
Laboratory services include those services which when ordered by and performed
under the direction of a physician provide information used in the
diagnosis or treatment of disease or injury. Services include, but are not limited
to, blood or other body fluid analysis, clinical pathology, radiological
procedures, ultrasounds, etc.
Where only one province/territory provides reimbursement for a particular
service, and that province/territory discontinues the coverage, the issue shall be
subject to review by the Trustees as to whether coverage will also be discontinued
under the Plan. Claims for such services, following cessation of
provincial/territorial coverage, shall be held by the Administrator pending
the decision of the Trustees.
Where a province/territory begins reimbursement for a particular service,
claims for the service shall be held by the Administrator pending a review
by the Trustees as to whether the service should be covered in the other provinces
and territories.
- acupuncture treatments performed by a physician,
- medically necessary private duty and visiting nursing services provided by a nurse
graduated from a recognised school of nursing where such services are prescribed
by a physician and are rendered in the patient's private residence, subject
to the maximum eligible expense specified in the Summary of maximum eligible
expenses. The prescription is valid for one year unless otherwise advised
by the Administrator,
- the services of the following practitioners, limited to the maximum eligible
expense specified in the Summary of maximum eligible expenses for each
practitioner:
- physiotherapist (the prescription* is valid for one year),
- massage therapist (the prescription* is valid for six months),
- speech language pathologist (the prescription* is valid for one year),
- psychologist (the prescription* is valid for one year),
- chiropractor,
- osteopath,
- naturopath,
- podiatrist or chiropodist,
- electrologist* or physician when performing electrolysis
treatments, limited to:
- treatment for the permanent removal of excessive hair from exposed areas of the
face and neck when the patient suffers from severe emotional trauma as a result of
this condition,
- in the case where the services are performed by an electrologist, a
prescription is required from a psychiatrist or a psychologist to certify that the
patient suffers from severe emotional trauma as a result of this condition,
- the prescription is valid for three years.
* physician's prescription is required.
- utilisation fees for paramedical services which are imposed by the government
under the provincial/territorial health insurance plan in the person's
province/territory of residence, where the law permits a person to be reimbursed
for such charges,
- Prostatic Specific Antigen (PSA) test used for monitoring following the
detection of cancer.
No benefit is payable for:
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- expenses for surgical supplies and diagnostic aids,
- Prostatic Specific Antigen (PSA) test used for screening purposes.
To be eligible, the expenses must be:
- reasonable and customary charges, and
- prescribed by a physician, unless otherwise specified.
Eligible expenses are:
- licensed ground ambulance service to the nearest hospital equipped to
provide the required treatment when the physical condition of the patient prevents
the use of another means of transportation, where medically necessary,
- emergency air ambulance service to the nearest hospital equipped to
provide the required treatment when the physical condition of the patient prevents
the use of another means of transportation,
- orthopaedic shoes, which are an integral part of a brace or are specially
constructed for the patient, including modifications to such shoes, provided the
shoes or modification is prescribed in writing by a physician or podiatrist,
limited to a maximum total eligible expense in any one calendar year as
specified in the Summary of maximum eligible expenses; the prescription is
valid for one year,
- orthotics and repairs to them, prescribed in writing by a physician or podiatrist,
limited to one pair in a calendar year; the prescription is valid for
three years,
- hearing aids and repairs to them, excluding batteries, limited to the maximum
eligible expense equal to the lesser of:
- cost less the cost of all eligible hearing aid claims made in the previous
5 years, and
- the maximum specified in the Summary of maximum eligible expenses,
- the initial purchase of hearing aids if required as a direct result of surgery
or an accident where the purchase is made within six months of such
accident or surgery. This benefit is not subject to any limits other than
reasonable and customary. The six-month time limit may be extended if, as
determined by the Administrator, the purchase could not have been made
within the time frame specified,
- trusses, crutches, splints, casts and cervical collars,
- braces, including repairs, which contain either metal or hard plastic,
excluding dental braces and braces used primarily for athletic use,
- orthopaedic brassieres, limited to the maximum eligible expense specified in
the Summary of maximum eligible expenses,
- breast prosthesis following mastectomy and a replacement provided 24 months
have elapsed since the last purchase,
- wigs, once in a lifetime, when the patient is suffering from total hair loss as
the result of an illness, limited to the maximum eligible expense specified in the
Summary of maximum eligible expenses,
- colostomy, ileostomy and tracheostomy supplies,
- catheters and drainage bags for incontinent, paraplegic or quadriplegic
patients,
- temporary artificial limbs,
- permanent artificial limbs, to replace temporary artificial limbs, and
replacements thereof but not within:
- 60 months of the last purchase in the case of a member or dependant over
21 years of age, or
- 12 months of the last purchase in the case of a dependant
21 years of age or less,
unless medically proven that growth or shrinkage of surrounding tissue requires
replacement of the existing prosthesis,
- oxygen and its administration,
- needles, syringes, and chemical diagnostic aids for the treatment of diabetes,
except needles and syringes are not eligible for the 36‑month period
following the date of purchase of an insulin jet injector device,
- one insulin jet injector device for insulin dependent diabetics, limited to the
maximum eligible expense specified in the Summary of maximum eligible expenses,
- insulin pumps and associated equipment for insulin dependent diabetics, when
prescribed for a patient by a physician associated with a recognised centre
for the treatment of diabetes at a university teaching centre in Canada, excluding
repair or replacement during the 60‑month period following the date
of purchase of such equipment,
- blood glucose monitors for insulin dependent diabetics, and for non-insulin
dependent diabetics if legally blind or colour blind, excluding repair or
replacement during the 60‑month period following the date of purchase
of such equipment,
- rental or purchase at the Administrator's option, of cost-effective durable
equipment:
- manufactured specifically for medical use,
- for use in the patient's private residence,
- approved by the Administrator for cost effectiveness and clinical value,
- designated as medically necessary, and
- used either for care including, but not limited to:
- devices for physical movement such as:
- walkers — limited to one every 5 years and a maximum eligible expense
equal to cost less all eligible walker repair expenses incurred during the
previous 5 years,
- lifts or hoists — limited to one in a lifetime and a maximum eligible expense
equal to cost less all eligible lift/hoist repairs incurred prior to purchase,
- wheelchairs — limited to one every 5 years and a maximum eligible
expense equal to cost less all eligible wheelchair repairs incurred during the
previous 5 years,
- devices for support and resting such as:
- hospital beds — limited to one in a lifetime and a maximum eligible expense
equal to cost less all eligible hospital bed repairs incurred prior to purchase,
- roho cushions — limited to one every 12 months and a maximum eligible
expense of cost less all eligible roho cushion repairs incurred during the
previous 12 months,
- therapeutic mattresses — limited to one every 5 years and a maximum
eligible expense equal to cost less all eligible therapeutic mattress repairs
incurred during the previous 5 years,
- devices for monitoring such as:
- apnea monitors — limited to one in a
lifetime and a maximum eligible expense equal to cost less all eligible apnea
monitor repairs incurred prior to purchase,
- enuresis monitors — limited to one in a lifetime and a maximum eligible
expense equal to cost less all eligible enuresis monitor repairs incurred prior to
purchase,
- for treatment including, but not limited to:
- devices for mechanical and therapeutic support such as:
- transcutaneous electric stimulators (TENS) — limited to one every
10 years and a maximum eligible expense equal to cost less all eligible TENS
repairs incurred during the previous 10 years,
- traction kits — limited to one in a lifetime and a maximum eligible expense
equal to cost less all eligible traction kit repairs incurred prior to purchase,
- infusion pumps — limited to one every 5 years and a maximum eligible
expense equal to cost less all eligible infusion pump repairs incurred during the
previous 5 years,
- extremity pumps (lymphapress) — limited to one in a lifetime and an eligible
expense equal to cost less all eligible extremity pump repairs incurred prior to
purchase,
- devices for aerotherapeutic support such as:
- CPAP's, BiPAP's and related dental appliances (where a CPAP or BiPAP cannot be
tolerated) — limited to one every 10 years and a maximum eligible expense
equal to cost less all eligible CPAP, BiPAP or dental appliance repairs incurred
during the previous 10 years,
- compressors — limited to one every 5 years and a maximum eligible
expense equal to cost less all eligible compressor repairs incurred during the
previous 5 years,
- maximists — limited to one every 5 years and a maximum eligible expense
equal to cost less all eligible maximist repairs incurred during the previous
5 years,
Reimbursement related to durable equipment will be limited to the cost
of non-motorised equipment unless medically proven that the patient requires
motorised equipment.
- bandages and surgical dressings required for the treatment of an open wound or
ulcer,
- elasticised support stockings manufactured to individual patient specifications
or having a minimum compression of 30 millimetres,
- elasticised apparel for burn victims,
- penile prosthesis implants.
No benefit is payable for:
- expenses for items purchased primarily for athletic use,
- expenses for ambulance services for a medical evacuation which are eligible
under the Out-of-province benefit,
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- durable equipment that is:
- an accessory to an eligible device,
- a modification to the patient's home (bar, ramp, mat, elevator, etc.),
- used for diagnostic or monitoring purposes except as specifically provided
under Eligible expenses,
- an implant, except as specifically provided under Eligible expenses,
- bathroom safety equipment, or
- an air conditioner,
- ongoing supplies associated with durable equipment,
- durable equipment that is used to prevent illness, disease or injury,
- the use of a device for a treatment which in the Administrator's opinion
is considered to be clinically experimental,
- the portion of charges which are payable under a provincial/territorial health
insurance plan, or any provincially/territorially sponsored program whether or not
the participant is participating in the plan or program.
When two or more courses of treatment for oral procedure or accidental injury
are considered appropriate, the Plan will pay for the lesser of the two
treatments.
Eligible expenses mean the reasonable and customary charges for the
following services and oral surgical procedures performed by a dentist.
The services of a dental surgeon, and charges for dental prosthesis, required
for the treatment of a fractured jaw or for the treatment of accidental injuries
to natural teeth if the fracture or injury was caused by external, violent and
accidental injury or blow other than an accident associated with normal acts such
as cleaning, chewing and eating, provided the treatment occurred within 12 months
following the accident or, in the case of a dependant child under
17 years of age, before attaining 18 years of age. A physician's
prescription is not required. This time limit may be extended if, as determined by
the Administrator, the treatment could not have been rendered within the
time frame specified.
If a member is covered under the Public Service Dental Care Plan,
the RCMP Dependants Dental Care Plan, the CF Dependants Dental Care
Plan or the Pensioners' Dental Services Plan, claims for expenses for oral surgery
should first be submitted to that plan. Any amount not covered by that plan may be
submitted to the PSHCP. Claims for expenses for accidental injury should first be
submited to the PSHCP.
- cysts, lesions, abscesses
- biopsy
- soft tissue lesion
- incision
- excision
- hard tissue lesion
- excision of cysts
- excision of benign lesion
- excision of ranula
- incision and drainage
- intra oral — soft tissue
- intra osseous (into bone)
- periodontal abscess
- gingival and alveolar procedures
- alveoplasty
- flap approach with curettage
- flap approach with osteoplasty
- flap approach with curettage and osteoplasty
- gingival curettage
- gingivectomy with or without curettage
- gingivoplasty
- removal of teeth or roots
- removal of impacted teeth
- removal of root or foreign body from maxillary antrum
- root resection (apiectomy or apicoectomy)
- anterior teeth
- bicuspids
- molars
- fractures and dislocations
- dislocation — temporo-mandibular joint (or jaw)
- closed reduction
- open reduction
- fractures — mandible
- no reduction
- closed reduction
- open reduction
- fractures — maxillar or malar
- no reduction
- closed reduction
- open reduction
- open reduction (complicated)
- other procedures
- avulsion of nerve — supra or infra-orbital
- frenectomy — labial or buccal (lip or cheek)
- lingual (tongue)
- repair of antro-oral fistula
- sialolithotomy — simple
- sialolithotomy — complicated
- sulcus deepening, ridge reconstruction
- treatment of traumatic injuries
- repair of soft tissue lacerations
- debridement, repair, suturing
- torus (bone biopsy)
No benefit is payable for:
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- dental expenses, except those specifically provided under Eligible expenses for
treatment of accidental injuries to natural teeth and oral surgical procedures.
The Out-of-province benefit consists of:
- Emergency benefit while travelling
- Emergency travel assistance services
- Referral benefit
and is for members with Supplementary coverage only.
The PSHCP covers each participant for up to $100,000 (Canadian) in
eligible medical expenses incurred as a result of an emergency while travelling on
vacation or on business.
Eligible expenses mean the reasonable and customary charges in excess of
the amount payable by a provincial/territorial health insurance plan, if they are
required for emergency treatment of an injury or disease which occurs within
40 days from the date of departure from the province/territory of residence.
Eligible expenses are charges for:
- public ward accommodation and auxiliary hospital services in a general hospital,
- services of a physician,
- one way economy airfare for the patient's return to their province/territory of
residence. Airfare for a professional attendant accompanying the participant
is also included where medically required,
- medical evacuation, which may include ambulance services, when suitable care,
as determined by the Administrator, is not available in the area where the
emergency occurred,
- family assistance benefits up to a combined maximum of $2,500 for any one
travel emergency, as follows:
- the maximum payable for dependant children under age 16 who are left
unattended because the participant or the participant's covered spouse
is hospitalised and an escort (if necessary) is the cost of economy airfare for
return transportation,
- return transportation if a family member is hospitalised and as a result
the family members are unable to return home on the originally scheduled
flight, and must purchase new return tickets. The extra cost of the return airfare
is payable, to a maximum of the cost of economy airfare,
- a visit of a relative if the family member is hospitalised for more than
7 days while travelling alone. This includes economy airfare, and meals and
accommodations to a maximum of $150 per day, for a spouse,
parent, child, brother or sister. This benefit also covers expenses incurred if it
is necessary to identify a deceased family member prior to release of the
body,
- meals and accommodations if the participant or a covered dependant's
trip is extended due to hospitalisation of a family member. The additional
expenses incurred by accompanying family members for accommodations and
meals are provided to a maximum of $150 per day,
- return of the deceased in the event of death of a family member. The
necessary authorisations will be obtained and arrangements made for the return of
the deceased to the province/territory of residence. The maximum payable for the
preparation and return of the deceased is $3,000.
The PSHCP provides a toll-free number which gives participants 24-hour
access to a world-wide assistance network.
The network will provide:
- transportation arrangements to the nearest hospital that provides the
appropriate care or back to Canada,
- medical referrals, consultation and monitoring,
- legal referrals,
- a telephone interpretation service,
- a message service for family and business associates; messages will be held for
up to 15 days,
- advance payment on behalf of the participant or a covered dependant
for the payment of hospital and medical expenses.
To arrange for advance payment of hospital and medical expenses, the participant
must sign an authorisation form allowing the Administrator to recover
payment from the provincial/territorial health insurance plan. The participant
must reimburse the Administrator for any payment made on their behalf which
is in excess of the amount eligible for reimbursement under the
provincial/territorial health insurance plan and the PSHCP.
Assistance services are not available in countries of political unrest. The
list of countries, as maintained by the Administrator, will change
according to world conditions.
Neither the Administrator nor the company providing the assistance
network is responsible for the availability, quality or result of the medical
treatment received by the participant or for the failure to obtain medical
treatment.
Employees required to travel on "official travel status" for
government business are covered under the Emergency benefit while travelling and
the Emergency travel assistance services during the entire period of
"official travel status". Although there is no time limit to be on
"official travel status", the $100,000 (Canadian) benefit coverage limit
still applies.
The following items of expense are eligible for reimbursement under the PSHCP
provided that the services are:
- performed when the participant physically leaves the province/territory
of residence,
- following a written referral by the attending physician in the
province/territory of residence,
- for a service that is not offered in the province/territory of residence.
Eligible expenses under this benefit will be limited to the reasonable and
customary charges in excess of the amount payable by a provincial/territorial
health insurance plan and to the maximum eligible expense specified in the Summary
of maximum eligible expenses:
- public ward accommodation and auxiliary hospital services in a general hospital,
- services of a physician or surgeon,
- laboratory services including those services which when ordered by and
performed under the direction of a physician provide information used in
the diagnosis or treatment of disease or injury. Services include, but are not
limited to, blood or other body fluid analysis, clinical pathology, radiological
procedures, ultrasounds, etc.
No benefit is payable for:
- expenses incurred outside the participant's province/territory of
residence if they are required for the emergency treatment of an injury or disease
which occurred more than 40 days after the date of departure from the
province/territory of residence, except as provided for members who are on
official travel status,
- expenses incurred by a participant who is temporarily or permanently
residing outside Canada,
- expenses for the regular treatment of an injury or disease which existed prior
to the participant's departure from their province/territory of residence,
- expenses incurred under any of the conditions listed under General exclusions
and limitation.
This provision provides reimbursement for reasonable and customary charges,
up to specified amounts, for each day of hospital confinement for the cost
of hospital room and board charges other than standard ward charges (i.e.
semi-private or private accommodation), whether the member is residing in
Canada or outside Canada. There is a maximum amount which may be payable under
this provision for each day of confinement, depending on the level of coverage the
member has chosen. The levels are shown in the Summary of maximum of
eligible expenses. All members of the PSHCP must be covered under one
level of the Hospital provision. The co‑payment and deductible
amount do not apply under this provision.
Eligible expenses are charges for:
- all participants other than pensioners residing outside Canada,
semi-private or private hospital room and board charges in excess of the
charges for public ward up to the maximum specified in the Summary of maximum
eligible expenses for each day of hospitalisation, excluding hospital
charges referred to as co-insurance charges or user fees,
- pensioners residing outside Canada, hospital charges up to the maximum
specified in the Summary of maximum eligible expenses for each day of
hospitalisation.
No benefit is payable for:
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- coinsurance charges or similar charges for hospital care which are in
excess of charges payable by a provincial/territorial government health or
hospital insurance plan and which are not charges made for utilisation of
semi-private or private accommodation,
- personal charges such as televisions and telephones.
The provision forms part of the Comprehensive coverage and is available only to
members who reside outside Canada and are not covered under a
provincial/territorial health insurance plan. Its purpose is to provide
reimbursement for services, excluding hospital services, which are the
equivalent as far as possible to those services available to individuals residing
in Canada and covered under a provincial/territorial health insurance plan. The co-payment
and deductible amount do not apply under this provision.
The maximum eligible expense for these services is equal to a multiple of the
amount otherwise payable based on the current fee schedule in force under the
Health Insurance Act 1972 of Ontario on the day when the expense is incurred. The
multiple is specified in the Summary of maximum eligible expenses.
The eligible expenses include:
- services of a physician including:
- physician's services in the participant's home, the physician's
office, clinic or in a hospital,
- diagnosis and treatment of illness and injury,
- one annual health examination,
- treatment of fractures and dislocations,
- surgery, including surgery performed by a Doctor of podiatric medicine (DPM)
when performed in the United States of America,
- administration of anaesthetics,
- x-rays for diagnostic and treatment purposes,
- obstetrical care, including prenatal and postnatal care,
- laboratory services and clinical
pathology when ordered by and performed under the direction of a physician,
- services of an optometrist,
- services of a physiotherapist,
- ambulance services,
- services of a chiropractor, osteopath or podiatrist.
No benefit is payable for:
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- physician services rendered as a salaried employee of a hospital.
An employee posted outside Canada may be reimbursed for these expenses
under the Hospital (outside Canada) provision.
Coverage under this provision forms part of the Comprehensive coverage and is
mandatory for employees and members of the CF and RCMP
residing outside Canada who are not eligible to be covered under a
provincial/territorial health insurance plan. It is, however, not available to
pensioners. Its purpose is to provide hospital coverage protection
equivalent, as far as possible, to that available to individuals resident in
Canada and covered under a provincial/territorial health or hospital plan. This
provision provides reimbursement for reasonable and customary charges for hospital
confinement in a general hospital, a hospital of the Canadian Forces
or a hospital of the armed forces of a foreign country. The co-payment
and deductible amounts do not apply under this provision.
Eligible expenses are hospital charges for each day of hospitalisation
in a general hospital, a hospital of the CF or the armed
forces of a foreign country.
Eligible charges may include those for:
- standard ward accommodation,
- necessary nursing services when provided by the hospital,
- laboratory, radiological and other diagnostic procedures,
- drugs, prescribed and administered in hospital by any attending physician,
- use of operating and delivery rooms, anaesthetic and surgical supplies,
- services rendered by any person paid by the hospital,
- use of speech therapy facilities when prescribed by a physician,
- use of diet counselling services when prescribed by a physician,
- out-patient services provided by a hospital.
No benefit is payable for:
- expenses incurred under any of the conditions listed under General exclusions
and limitations (page 10),
- co-insurance charges or similar charges for hospital care which are in
excess of charges payable by a provincial/territorial government health or
hospital insurance plan and which are not charges made for utilisation of
semi-private or private accommodation,
- a person insured under a non-government group hospital insurance plan
administered in a foreign country that provides Hospital expense benefits similar
to those provided under the Health Insurance Act 1972 of Ontario, as amended from
time to time.
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