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Home > Services for Government Customized Information Services (CIS)The Government Information Services Branch manages many specialized toll-free information services on behalf of other Government of Canada organizations. These Customized Information Services help departments quickly react to unique or specific issues and initiatives. The Services are an efficient and cost-effective solution for Government of Canada organizations that are unable to set up their own toll-free services for the public. Communication Canada recovers the costs that can be directly attributed to operating the customized service, including salaries, telecommunications charges and document distribution, if required. Through Customized Information Services, government organizations can support their communications projects with a toll-free information service using infrastructure and expertise similar to that in place at 1 800 O-Canada. Organizations can also choose to adopt 1 800 O-Canada's service standards, or work with the management team to adapt these service standards to meet their own project requirements. The Customized Information Services team answers telephone calls, processes document orders, offers training programs, and builds and maintains databases of information customized to meet each project's goals and needs. The team is also flexible enough to take on long- and short-term projects. The group includes bilingual information officers who get comprehensive training that gives them in-depth knowledge of each client department's information. Many information officers are also trained on 1 800 O-Canada and can apply their customer service training, government knowledge and database skills to the customized services. Government of Canada organizations support the work of the team by handling the more complex questions or issues. Government organizations that use these services also receive activity reports to help them analyze their communications strategy. These activity reports provide general statistics about what types of audiences their services are reaching as well as basic information on the questions that callers ask.
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