Consumer Tips

Unfair or Deceptive Business Practices

Most provinces have laws that protect consumers from unfair or deceptive practices. Generally, an unfair or deceptive practice can be thought of as a representation that has the tendency or effect of misleading the average person.

When you believe you have been deceived, contact your provincial or territorial consumer affairs office.

Consumers are also protected against misleading advertising.

Consumers may also contact their local Better Business Bureau, or the Competition Bureau, unless the complaint relates to the labelling of food, in which case contact the Canadian Food Inspection Agency.