Chapter 7 - Employee Development

Summary

Getting the best out of your staff isn't easy, but it can be done. Remember to follow these suggestions:

1. Hire the best candidates. Your store is only as good as your staff, so take the time to do it right.
2. Give your staff a proper orientation to your company and their jobs right away. Take an organized, comprehensive and professional approach.
3. Train your staff ... show them everything they need to know. Watch what they do on the floor every day, and teach them how to do it better. The status quo just isn't good enough.
4. Become the leader your staff needs you to be.
5. Learn how to better coach and manage your staff's performance. It's a challenge that, when tackled ambitiously, will produce great results!