QAR: Best Practices Report

STEP

Description

Step One
(complete)

Issue identification, planning, and analysis.

• Document review (OAG chapters - current and past), current TB policies, selected WD files;
• Selected interviews;
• Development and use of a Preliminary Quality Assurance Review Approach, and
• Production of a Planning Report, which contains preliminary findings and provides a recommendation and course for further action, as well as the Draft Quality Assurance Review Approach;
• Consultation on the document.

Step Two
(underway)

Quality Assurance Review.

• Execute a full Quality Assurance Review using the approved QAR Approach to examine a statistically representative sample of G&C files from the past two years; and
• Prepare a Final Report on the Quality Assurance Review (this report).
• Consultation on the document.

Step Three
(underway)

Develop and provide tools.

• Develop practical tools (tailored to WD) for all levels of management and staff who handle WD grants and contributions; giving full reference to the requirements laid out in the OAG's performance framework, once it is developed.
• Develop training packages in the train-the-trainer mode to share the knowledge gained; and
• Deliver training packages.

Step Four

Quality Assurance Follow-up.

• To take place 9-12 months after completed training, and in reference to the OAG's Performance Framework;
• Assessment of training effectiveness (which may include a review of files against criteria provided) to determine if the initiative has attained stated objectives;
• Prepare a Follow-up Report based on the findings.