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Branch Organization
 On June 5, 2006, Ken Cochrane assumed the position of the Chief Information Officer (CIO) for the Government of Canada. As the CIO he is responsible for setting strategic directions for information management (IM), information technology (IT) and service delivery in the Government of Canada. He is also responsible for developing and implementing strategies, policies, standards and guidelines and key performance indicators to improve service delivery, IM, IT, privacy and security in departments and agencies, and enhance compliance with Treasury Board requirements.
Ken has more than 25 years experience managing and leading technology and business functions both in the private and public sectors. His private sector career spans some 20 years and, as an executive with the Metropolitan Life Insurance Company, he held the positions of Managing Director, Individual Business Administration and Customer Service; Managing Director, Individual Business Re-engineering; Vice-President and CIO for MetLife Canada; and finally Vice-President of Development for MetLife's U.S. Operations based in New York.
Ken's public sector career began with his position as the Assistant Commissioner and CIO at the then Canada Customs and Revenue Agency from 1999 to 2003. Commencing in December 2003, Ken joined Public Works and Government Services Canada (PWGSC) as the Chief Executive Officer (CEO) of the Information Technology Services Branch. As CEO, he was responsible for providing IM and IT infrastructure and common services to federal departments and agencies, including all areas of PWGSC, as well as executive oversight for the department's Chief Information Officer.
Ken is recognized as a person with a vision who is capable of communicating his enthusiasm and making things happen. He enjoys sharing the visions, strategies and practices he has played a role in developing and supporting over the years and frequently speaks to audiences in the academic as well as business community.
 Jim Alexander was appointed Deputy Chief Information Officer in November 2005.
Jim has been a member of the Federal Public Service of Canada for over 25 years. After obtaining a Bachelor degree and a Masters degree in Theoretical nuclear physics from the University of Victoria and the University of British Columbia, he joined Canada's Weather Service as a Meteorologist. Following a number of years of forecasting on both the West Coast and in Ontario, he assumed executive responsibilities for the national atmospheric observational program of the Weather Service. His experience as an executive in the Information Technology area includes Director of IT for the Weather Service, and Director General of Systems and Informatics of Environment Canada.
Upon joining the Treasury Board Secretariat in June 1999, Jim was given responsibility for the leadership of the common IM/IT Infrastructure for Government On-Line. In the Fall of 2001, he began developing the approach for the federal CIO on Stewardship of the IM/IT for the Government of Canada.
During this time, Jim also led a team developing strategies for moving the government to a more "Enterprise" approach to Corporate Administrative and Information Technology Services as part of the Government Operations Reviews.
The Chief Information Officer Secretariat provides executive support to the
Chief Information Officer (CIO) and Deputy Chief Information Officer (DCIO).
The Secretariat engages in ongoing liaison and coordination activities within
the Branch, Secretariat and Government, as well as with external public and
private sector organizations. It is also responsible for all aspects of the
operations of the office.
Strategic Planning and Coordination Division
The Strategic Planning and Coordination Division provides planning and
administrative services to the Chief Information Officer (CIO) and Deputy Chief
Information Officer (DCIO) of the Government of Canada. In support of this
role, the division develops the strategic and business plans, documents and
reports that articulate the CIO Branch's role, strategic directions and
accomplishments, and provides comprehensive secretariat support to the senior
inter‑departmental committees leading the Government's service
transformation agenda. The Strategic Planning and Coordination division directs
the administration of the Branch's financial, material and human resources
activities, and is responsible for coordinating events and providing liaison
services for the CIO and DCIO. The division also supports the activities of the
CIO Branch by contributing to the government-wide use of Official Languages in
the area of information management and technology and by providing strategic
advice to the CIO, DCIO and senior management.
Research and Analysis Division
The Research and Analysis Division directs whole-of-government and public
opinion research, as well as environmental analysis, on behalf of the Chief
Information Officer Branch. This work is used to inform and support the
development and implementation of service strategies, policies and plans, and to
enhance knowledge about Canadians' attitudes and expectations toward government
service delivery and transformation. To support these activities, the Division
works closely with other federal, provincial and territorial governments to
share research and environmental data, to continue the evolution and refinement
of the Common Measurements Tool (CMT) used to measure client satisfaction, and
to develop an inter‑jurisdictional engagement strategy that encourages
governments to collaborate on service delivery.
Information, Privacy and Security Policy Division
The Information, Privacy and Security Policy
Division provides strategic advice and assistance to government institutions
and TBS policy centres on policies, guidelines and standards concerning access
to information, privacy,
common look and feel (CLF), proactive
disclosure, the management
of government information, and information
technology (IT) security. The Division is responsible for monitoring and
renewing the Government of Canada's Information,
Privacy and IT Security policies and standards, and leads the Branch's
participation in the Treasury Board Secretariat's Policy
Suite Review. In conjunction with the Department
of Justice, the Division is also developing recommendations for the
comprehensive reform of the Access
to Information Act and Access
to Information Policy.
Business and Service Strategies Division
The Business and Service Strategies Division is responsible for defining the
Government of Canada's agenda for transforming
external services and their delivery and overseeing the realization of this
agenda. To establish an integrated approach to external service transformation,
the Division is developing a service transformation strategy and service policy
that will transform service offerings and fundamentally rethink service delivery
across communication channels. As part of this activity, the Division has
established standard, enterprise-level indicators to assess the efficiency and
effectiveness of government services and service delivery mechanisms, and is
implementing a strategy to promote enterprise-wide assessment and reporting
against these standard indicators. The Division also manages the
Government's service transformation and service
delivery portfolios, including ongoing supervision of initiatives that
enable service transformation and ensuring their alignment with the Government's
overall service transformation agenda.
Information Management Strategies Division
The Information Management Strategies Division
(IMSD) is responsible for strategies, standards, and practices that improve the
management of information as a strategic business resource in the delivery of
Government of Canada programs and services. IMSD is leading development of
a strategic design for a Government of Canada IM Program, which will be a
blueprint for effective, consistent, government-wide management of information.
The division also oversees implementation of the Government's Policy
on the Management of Government Information, provides leadership and
guidance to departments and agencies in support of effective IM practices, and
promotes information interoperability with such initiatives as the development
of a Government of Canada metadata strategy and
metadata management program.
Enterprise Architecture and Standards Division
The Enterprise Architecture and Standards
Division provides leadership and guidance in the design, development and
implementation of the Government of Canada's (GC) enterprise architecture (EA);
a framework of principles, standards and practices used to guide the design and
implementation of service transformation and IM/IT initiatives.
In support of the CIOB's pursuit of excellence in service delivery, the
Division is responsible for the following:
- Developing and maintaining a comprehensive toolkit to support the
effective planning, design, and integration of programs, services,
information and technology across departments, jurisdictions and sectors
including:
- The Business Transformation Enablement
Program (BTEP) – an integrated, public-sector focussed,
methodology that ensures all aspects of program design and
transformation are undertaken in a manner that contributes to the
strategic outcomes of the Governments of Canada;
- The Governments
of Canada Strategic Reference Models (GSSRM) – an
integrated suite of architectural reference models that support BTEP;
- A suite of cross-cutting domains, such as accessibility, privacy,
security, and other emerging trends and issues – specific views into
the Government of Canada's Enterprise Architecture that focus on key GC
requirements and concerns; and
- A comprehensive roadmap that illustrates how each transformation
initiative contributes to the GC achieving its strategic outcomes as
well as the current status with respect to achieving those outcomes.
- The IT Security Secretariat has been
created as a single point of knowledge and coordination for all IT Security
activities for the whole of the GC. The IT Security Secretariat works in
close consultation with the Government Security Policy group in Information,
Privacy and Security Policy Division (IPSPD), to share expertise and
ensure consistency of developing standards and guidance.
- Maintaining the integrated suite of Treasury
Board IT Standards (TBITS) that are needed to implement government
policies and to promote efficiency and the interoperability of systems.
In addition, the Enterprise Architecture and Standards Division supports the
stewardship and comptrollership functions of the Treasury Board Secretariat by
providing architectural reviews of key projects, coordinating identification of
new common components and services within the Government of Canada EA, and
developing migration and implementation plans.
The Enterprise Stewardship and Internal Services Strategies Division leads
the development of internal services strategies
and technology solutions for the Government of Canada in order to improve
stewardship of the Government's information technology, information management
(IM/IT) and service delivery investments and activities. In support of
this role, the Division is leading the Government's Internal Services
Modernization Program, and is responsible for establishing enterprise
performance indicators and measurement/benchmarking regimes that link spending
to performance. The Division also ensures the alignment and stewardship of
external and internal services initiatives and IM/IT enabled projects and
submissions, and mitigates the risks associated with major IT projects through
the implementation of outcome management practice and ongoing oversight.
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