Accessibility Quick Links
Contacting CIBC
General banking inquiries
Telephone Banking
Toll-Free (within Canada and the U.S.) |
1-800-465-2422 for service in English or 1-888-337-2422 for service in French. |
International Calling |
1-888-872-2422 followed by 1 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 1 (e.g., 001 then 888-872-2422 + 1). |
International Calling |
1-902-420-2422 from all other countries outside Canada or the U.S. |
Online Banking
Toll-Free |
1-888-872-2422 |
Smart Prepaid Visa Cards
Toll-Free |
1-855-887-3888 |
International |
1-650-432-1298 (outside Canada and the U.S.) |
CIBC Credit Card Services
Toll-Free (within Canada and the U.S.) |
1-800-465-4653 within Canada and the U.S. |
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International |
1-514-861-4653 (Elsewhere) 1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 0 (e.g., In France: 00 + 1-800-465-46530). |
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Fax (within Canada and U.S. only) |
1-800-897-0551 |
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Fax (from elsewhere) |
905-816-9623 |
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By Mail |
CIBC Credit Card Services P.O. Box 4058, Station A Toronto, ON M5W 1L8 |
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U.S. Dollar |
CIBC Credit Card Services P.O. Box 320 Station A Toronto, ON M5W 1C2 |
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Promotional balance transfers |
1-888-559-9228 |
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To report a lost or stolen credit card: (available 24 hours a day, 7 days a week) |
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Toll-Free (within Canada and the U.S.) |
1-800-663-4575 |
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Telephone Number (Elsewhere) |
1-514-861 9898 |
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Address for Mail Payments |
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If you are a cardholder of the following: |
Please send your payments to: |
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CIBC Credit Card Services P.O. Box 4595, Station A Toronto, ON M5W 4X9 |
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AeroCorporate and U.S. Dollar cardholders A U.S. dollar or other foreign currency payment is converted at CIBC’s branch selling rate for Canadian dollars (or, for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBC’s branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC. |
CIBC Credit Card Services |
CIBC Aventura and CIBC Gold Visa Rewards Centre
Toll-Free (within Canada and the U.S.) |
1-888-232-5656 |
International Calling |
905-696-4907 |
CIBC Mortgages
Toll-Free |
1-888-264-6843 |
Complaints
Contact CIBC Client Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.
If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Client Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.
Be sure to include:
- Your name
- Your address/e-mail address where you prefer to be reached
- Your fax number (including area code)
- The nature of your complaint
- Details relevant to the matter and with whom you have already discussed the issue
Department |
Telephone Number |
Fax Number |
Address |
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Client Care |
1-800-465-2255 Monday to Friday: 8:30 am to 7:30 pm ET
9:00 am to 5:00 pm ET
12:00 pm to 5:00 pm ET
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1-877-861-7801 |
P.O. Box 15, |
CIBC Ombudsman |
1-800-308-6859 or 416-861-3313 in Toronto |
1-800-308-6861 or 416-980-3754 in Toronto |
P.O. Box 342 |
Investment inquiries
Department |
Telephone Number |
Fax Number |
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CIBC Investor's Edge |
1-800-567-3343 |
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CIBC Securities |
1-800-465-3863 |
Corporate inquiries
Department |
Telephone Number |
Fax Number |
Telex |
Address |
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CIBC Head Office |
416-980-2211 |
065-24116 |
Commerce Court |
Other inquiries
Department |
Telephone Number |
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CIBC National Student Centre |
1-800-563-2422 |
CIBC Client Account Management |
Call one of the following:
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Fraud Alerts |
1-800-267-5193 for service in English or 1-800-267-5199 for service in French |