Guidelines and Resources

New User's Guide
Explains the Commission's work and processes, and how to get involved in Commission proceedings.

The Public Hearing Process
Summary of the structure and elements of public hearings, including why we hold hearings and how to participate.

Guidelines
Regulatory guidelines for utilities, intervenors and customers.

Utility Customer Complaint Process
Information about complaint handling procedures regarding such items as utility practices, customer billings, and service disconnections.

Return on Equity
Information about the Commission's approval of the Return on Equity (ROE) for a low-risk benchmark utility.

Other Resources and Documents
Provides links to the Utilities Commission Act, Energy Supply rules and other resources.