Important Notices

Privacy Notice

The Government of Canada is committed to providing measures that respect and value your privacy and security. This page summarizes the privacy policy and practices that apply to your epass.

We do not automatically gather any specific personal information from you, such as your name, phone number or email address. We only obtain personal information if you supply it to us.

All personal information required for your epass is protected under the federal Privacy Act. Your epass personal information includes your User ID, Password and Recovery Questions, Answers and Hints. This information is collected only for the purposes of allowing you to communicate electronically with the Government service with which you choose to exchange information, and to allow you to securely sign Government of Canada electronic documents. If you do not wish to use an epass to access electronic services, you may apply for the service by phone, fax, mail, or in person. For further details, refer to the departmental service contact information.

We employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web sites, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our sites unless an attempt to damage the sites has been detected.

We also use software programs to identify and resolve any problems or difficulties you encounter in attempting to log in to our sites. It demonstrates our commitment to making our services accessible and convenient to you. We make no attempt to link the identity of individuals accessing our sites unless an attempt to damage the sites has been detected.

epass Canada requires the use of Cookies. For more information about how they are used by epass Canada, please refer to our Cookies page. You will not be able to obtain an epass or use epass Enabled Services if you choose to refuse the use of cookies on your browser. If you chose this option, you can still use Government services by phone, fax, mail, or in person.

We only share the personal information you give us with another government department with your consent or where required by law. We do not use the information to create individually identifiable profiles, nor do we disclose this information to anyone outside the federal government.

Questions, concerns and complaints regarding this notice, or the administration of the Privacy Act in connection with your epass may be directed to the Director, Access to Information and Privacy by e-mail to ncr.atip@pwgsc.gc.ca, by fax at (819) 994-2119, or by writing to the following address:

The Director, Access to Information and Privacy,
Public Works and Government Services Canada,
5C1, Place du Portage, Phase III,
11 Laurier Street,
Gatineau, Quebec, Canada
K1A 0S5

If you are not satisfied with our response to your privacy concern, you may want to contact the Office of the Privacy Commissioner or 1-800-282-1376.

For details of the Privacy Policy of the service for which you choose to use your epass, refer to the Important Notices at the bottom of the service's Web site.

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Official Languages Notice

We respect the Official Languages Act and are committed to ensuring all information on our sites is available in both French and English. However, users should be aware that some information from external sources is available as a courtesy and will only be available in the language in which it was provided. Some hyperlinks direct users to sites of organizations or other entities that are not subject to the Official Languages Act.

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Copyright/Permission to Reproduce

Materials on this Web site were produced and/or compiled for the purpose of providing Canadians with direct access to information about the services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

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Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission.

• users exercise due diligence in ensuring the accuracy of the materials reproduced;
• the Government of Canada be identified as the source; and
• the reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Government of Canada.

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Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada. Through the permission granting process, Public Works and Government Services Canada helps ensure individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate and up-to-date versions.

To obtain permission to reproduce materials on this site for commercial purposes please contact:

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Third-party Materials

Some of the materials and graphical elements found on epass Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by Public Works and Government Services Canada and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:

Communications Sector,
Public Works and Government Services Canada,
Gatineau, Quebec, Canada
K1A 0S5

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External Service Providers

In order to effectively operate the epass service, we occasionally use service providers external to the Government of Canada. Such service providers are bound by contract to treat any personal information they receive in a manner consistent with the provisions of the Privacy Act.

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Security Statement

Security is important to us. The Government of Canada uses a layered suite of technologies to ensure your communications with us are protected.

The first security layer begins with your Web browser. When you access epass Enabled Services that are part of Government On-Line, our server checks your browser to ensure it meets stringent security requirements. You may only use browsers that employ 128-bit encryption (one of the highest levels of browser security available today). A secure connection is then established between your computer and our servers.

Even though we go to great lengths to secure your transactions with us, there are other precautions you should take to maximize your protection. For example, you should regularly apply commercially available patches to your browser and operating system and protect your computer with up-to-date anti-virus and firewall software, which is also commercially available.

We do not recommend the transmission of personal or financial information using standard email, as we can only ensure the protection of information that is entered at our Web sites.

Our Web site uses Cookies for registered users. Cookies are small text files that pass preference information back and forth from your computer to the server you access. This way, our server will know things such as which language you prefer to use. epass Canada Cookies do not contain any personally identifying information.

We also collect and analyze information for site management. Our software programs create summary statistics, which are used for such purposes as assessing what services are of most and least interest to our clients, determining technical design specifications, and identifying system performance or problem areas. The information collected by our servers for site management is protected and access to this information is restricted.

For Web site security purposes and to ensure that our services remain available to all users, we monitor network traffic. This monitoring is done to identify unauthorized attempts to upload or change information, or to otherwise cause damage.

In the course of monitoring, we will receive and record routing information from the data (the Internet Protocol (IP) address of the computer) that reaches our Web site, the date and time of visits, and the Web pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site, unless an attempt to damage the site has been detected. In such cases, data logs will only be used to identify individual users for authorized law enforcement investigations or national security purposes. These logs are used for no other purposes and are scheduled for regular destruction in accordance with the Library and Archives of Canada Act and the Privacy Act.

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Disclaimers

The Government of Canada disclaims all liability for losses or damages arising from tort (except in cases of gross negligence or wilful misconduct), contract or any other form of claim in relation to the use of, delivery of, licence of or reliance upon the epass Canada service.

Without restricting the generality of the foregoing, the Government of Canada disclaims all liability for any claim in relation to:

• any matters or factors outside of its control, including the availability or unavailability of the Internet, or telecommunications or other infrastructure systems;
• the availability or unavailability of the Internet, or telecommunications or other infrastructure systems due to system maintenance;
• the availability or unavailability of the epass service for any reason;
• any illegal or fraudulent use of your epass, User ID or Password;
• the use of your epass for the exportation or importation of cryptographic products; or
• the use of your epass in a foreign country where such use is prohibited by the laws of that country.

Please refer to the Web site of the services for which you choose to use your epass for details of any service-specific disclaimers of liability.

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