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Investing in Manitoba |
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Customer Contact Centres
Sector Structure
Size: Over 10,600 persons are employed in the industry (65% Customer service, 14% Telesales, 11% Research, 10% Technical Help desk).
Dominant Activities:
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Inbound contact centres: (help desk financial services, customer service, reservations, information lines, tele-health, counselling)
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Outbound contact centres: (telephone sales, consumer research, business to business, fund raising, customer follow-up, collections, renewals)
Structure & Concentration
Sector Capabilities
Services typically provided by Manitoba’s customer contact industry include:
- Customer Service
- Market & Statistical Research
- Online translation services
- Telesales
- Technical Help Desk Services
Manitoba’s customer contact centres provide services within the following industries:
- Information Technology
- Catalogue Shopping
- Research
- Transportation
- Utilities
- Direct Medical Assistance
- Finance & Insurance
- Tourism
- Agribusiness
Competitive Strengths
Key Players Multi-service Bureaus:
In-house Customer Contact Centres: Contact Mr. Ellis Shippam
Manitoba Science, Technology, Energy & Mines
Tel: (204) 945-2441
Fax: (204) 945-3977
eshippam@gov.mb.ca
www.gov.mb.ca/est Manitoba Customer Contact Association
Tel: (204) 945-6767
Fax: (204) 945-1406
Toll Free: 1-888-577-MCCA (6222)
info@mcca.mb.ca
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