The following information refers to the set up of Netscape Communicator 4.5 and Microsoft Internet Explorer 4.0

• Netscape Communicator - To check if the browser accepts Javascript, go the Edit pull down menu on your browser and select "Preferences". Under preferences select "Advanced". In the Advanced window on the right ensure the "Enable Javascript" is selected.

  (view screengrabs for assistance)

  Internet Explorer - To check if the browser accepts Javascript, go to the "Tools" pull down menu and select "Internet Options". Under the "Advanced" tab go to "Java VM" and ensure the "Java JIT compiler enabled" button is selected .

  (view screengrabs for assistance)

• Netscape Communicator - To check if the browser accepts all cookies, go to the Edit pull down menu on your browser and select "Preferences". Under preferences select "Advanced". In Advanced window on the right go to the "Cookies" section and select the button that says "Accept all cookies".

  (view screengrabs for assistance)

  Internet Explorer - IE automatically accepts all cookies. However, if you have your security level too high, cookies are not accepted. To check if the browser accepts all cookies, go to the "Tools" pull down menu and select "Internet Options". Under the "Security" tab, select "Internet" and ensure that the security level is set at "medium" or lower. If it is set at "high" you will note that it states that all cookies will not be accepted.

  (view screengrabs for assistance)

• Netscape Communicator- To check if the browser caches properly, go to the Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right under "Document in cache is compared to document on network" ensure the "Every time" is selected.

  (view screengrabs for assistance)

  If you continue to have difficulties with a page loading correctly or being able to get access to the site you should also delete all temporary files, which may cause old cached copies of the page to appear instead of going to the site to get the new page. Go to Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right click on "Clear Memory Cache" and click OK to remove all the files. You must also click on "Clear Disk Cache" and click OK to remove all the files.

  Internet Explorer - To check if the browser caches properly, go to the "Tools" pull down menu and select "Internet Options". Under the "General" tab go to "Temporary Internet files" and click on "settings". In settings you should ensure the button "Every visit to the page" is chosen.

  (view screengrabs for assistance)

  If you continue to have difficulties with a page loading correctly or being able to get access to the site you should also delete all temporary files, which may cause old cached copies of the page to appear instead of going to the site to get the new page. Go to "Tools" pull down menu and select "Internet Options". Under the "General" tab go to "Temporary Internet files" and click on "Delete Files". Click "OK" and then click OK to close the dialog box. Go back to the page and click on the "Refresh" button and the page should display properly.

DO NOT link to a specific page (e.g., https://ednet.ns.ca/webapp/common/index.htm) on the Nova Scotia Student Assistance web site because if you do, you will have problems accessing some of the functions, especially the secure functions in Nova Scotia Student Assistance Online Services.

Frames - Do not open the Nova Scotia Student Assistance web site within a frame on your browser. It must be opened within a separate browser window or you will get Javascript errors and you will be unable to use the interactive sections of Nova Scotia Student Assistance Online Services.

Maintaining Security of Your Personal Information

If you are using a computer in a common area (e.g., at a resource centre or computer lab) we strongly recommend that you exit or close the browser when you are finished working on your online application to ensure others cannot access your personal information that is cached on the computer's hard drive.

In addition, you can clear the cache so that the next person using the computer cannot go to the pages that you just entered and view your personal information. To clear the cache after you finish entering information on the online application, go to the Edit pull down menu on your browser and select "Preferences". Under preferences double click on "Advanced" and select "Cache". In the Cache window on the right click on the "Clear Disk Cache" and "Clear Memory Cache" buttons.

Navigation

Links - There are many links to the information pages to help you understand the terms used throughout the online application. Remember, if you are having difficulty answering a question, you can save the application and return to it another time. The information is kept on file for three months.

Commands - Here are the commands you will find at the bottom of the pages:

	Back to the previous step.
	To the next step.
	Exit the application. All information will be saved, and you can return to it another time.
	This command will submit the application for processing. Once you have submitted the application, you cannot make changes or view your information.
	Click on the envelopes to see what documents you will need to send if you select this answer.
	If you'd like more of an explanation or and example, click on the question mark.