VALUES AND ETHICS — Serving
through integrity and respect
- Demonstrates Values and Ethics, including the Code, in personal behaviour
- Integrates Values and Ethics, including the Code, into branch practices
- Reflects a commitment to citizens and clients in own and branch activities
- Provides fearless advice and acts with the courage of his or her convictions
- Builds departmental values into branch policies and programs
- Builds and promotes a bilingual, diverse, inclusive branch, based on OL and EE policies
- Builds and promotes a safe and healthy, respectful branch, free of harassment and discrimination
- Models transparency and fairness
STRATEGIC THINKING — Innovating
through Analysis and Ideas
Analysis
- Frames questions and analyses with a thorough understanding of legislation and the ADM role
- Seeks DM, government, national, regional, global, and technical perspectives on sector issues
- Recognizes critical or sensitive issues and makes links to priorities
- Distinguishes between critical and trivial factors in making judgments
- Analyzes setbacks and seeks honest feedback to learn from mistakes
Ideas
- Provides quality judgment and policy advice to the DM
- Contributes to the elaboration of the collective/DM vision
- Articulates the vision in terms of own mandate
- Develops innovative solutions to non-traditional problems
- Develops strategies to manage the scope and pace of change
- Develops strategies that are effective in the short and longer term
- Encourages constructive questioning of policies
- Envisions possibilities without detailed information
- Exercises sound professional judgment based on analysis and consultation, as needed
- Teaches and learns from others
ENGAGEMENT — Mobilizing people, organizations, partners
- Cultivates effective relationships and networks with Central Agencies, other departments, clients, citizens, unions, central and regional employees, and other
levels of government
- Provides communication links up, down, and throughout the organization and networks
- Communicates with and encourages candour and clarity
- Communicates and interprets external contexts to position branch, team, and individual
contributions
- Demonstrates and
elicits trust by seeking and providing honest and constructive feedback
- Actively listens to and understands impact on others
- Influences outcomes by negotiating win-win solutions and compromise, and resolving conflict
- Tailors approach to context, e.g., collaborative for consensus building, directive in crisis
- Inspires a commitment to excellence by demonstrating passionate personal commitment
- Works with the departmental and PS-wide ADM community to deliver on shared objectives
- Creates an open, positive environment to stimulate open discussion
MANAGEMENT EXCELLENCE — Delivering through Action Management, People Management, Financial Management
Action Management — Design and Execution
- Leads change that maximizes results, in the branch, departmentally, and in the sector
- Acts as a steward for the entire department, not just his or her own branch
- Identifies and communicates priorities, milestones, timelines, performance measures, clear accountabilities, and performance agreements for DGs
- Designs and manages a strategic risk management framework
- Coordinates national and regional priorities, planning, and performance
- Aligns priorities and resources
- Follows through on the branch business plan from planning, implementing, monitoring, and evaluating to reporting
- Integrates Comptrollership, MAF, federal legislation, regulations, and policies into branch
practices
- Fulfils obligations of branch management accountabilities
- Integrates HR, Finance, IT, IM, and Communications issues into planning and actions
- Revises goals and plans to reflect changing priorities or conditions
- Commits to a course of action despite incomplete information, if required
- Makes decisions, initiates urgent actions, and remains calm in crisis situations
- Recognizes and acknowledges errors and makes corrections
People Management — Individuals and Workforce
- Develops HR strategy for succession planning
- Creates expert teams to address specific or crisis issues
- Sets clear expectations, monitors, evaluates, rewards, and develops performance
- Recognizes people’s accomplishments and best efforts
- Gives honest feedback, encourages learning, and manages non-performance
- Deals with HR problems decisively and effectively
- Recognizes the importance of and supports the DG community
- Balances complementary strengths in teams
- Builds leadership throughout the branch
- Guides and develops people through appraisals, career planning, and development
- Consults with support services prior to changing HR protocols
- Implements rigorous HR systems and fulfils obligations of HRM accountabilities
Financial Management — Budgets and Assets
- Allocates resources transparently and establishes a culture of ongoing re-allocation
- Aligns business drivers with financial management regime
- Promotes innovative approaches to deal with fiscal restraint
- Integrates comptrollership processes and promotes due diligence
- Reviews and reacts to the results of audits and evaluations
- Monitors performance and seeks efficiencies continuously
- Fulfils obligations of accountabilities for branch financial management
- Provides objective, credible, and timely reporting to the DM
- Consults with support services prior to changing financial protocols
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