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Contacts for More Information about Water Wells

 
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The purpose of this module is to provide Albertans with a list of agencies and people who can help them with their rural water needs and problems. This is a topical list and each number (1 to 11) represents a separate topic. To use the reference simply skim through the topics until you find the appropriate agency or person who can help you with your specific request.

To access provincial government numbers toll free, call: 310-0000

1. Information on water systems, water treatment, water quality, on-farm water management
website: www.agric.gov.ab.ca
Alberta Agriculture, Food and Rural Development

Red Deer agricultural water specialist (403) 340-5324
Lethbridge agricultural water specialist (403) 381-5846
Edmonton agricultural water specialist (780) 427-2963
Edmonton Agricultural Engineering Branch (780) 422-5000

2. Information on provincial groundwater supplies or specific water well records
website: www.gov.ab.ca/env or for specific well records www.telusgeomatics.com/tgpub/ag_water/
Alberta Environment
Groundwater Information Centre
10th Floor, Oxbridge Place
Edmonton, Alberta
T5K 2J6
Phone: (780) 427-2770
Fax: (780) 427-1214
E-mail: gwinfo@gov.ab.ca

3. Information on surface water and groundwater supplies, including water wells.
website: http://www.agr.gc.ca/pfra


Prairie Farm Rehabilitation Administration (PFRA)

District offices:

Peace River
Green Valley Centre
9910 - 102nd Street
P.O. Box 7047
Peace River, Alberta T8S 1S7
Telephone: (780) 624-3386
Fax: (780) 624-8123

Westlock
#204, 10619 - 100 Avenue
Westlock, Alberta T7P 2J4
Telephone: (780) 349-3963
Fax: (780) 349-6186

Vegreville
Suite 101 Professional Building
4902 - 50th Street, Box 1079
Vegreville, Alberta T9C 1S2
Telephone: (780) 632-2919
Fax: (780) 632-2150

Dawson Creek
Suite 104
1005 - 104th Avenue
Dawson Creek, British Columbia V1G 2H9
Telephone: (250) 782-3116
Fax: (250) 782-8156

Hanna
2nd Floor
Post Office Building
P.O. Box 428
Hanna, Alberta T0J 1P0
Telephone: (403) 854-4448
Fax: (403) 854-4989

Lethbridge
704 - 4th Avenue South
Lethbridge, Alberta T1J 0N8
Telephone: (403) 327-4340
Fax: (403) 382-3198

Medicine Hat
#210, 1865 Dunsmore Road S.E.
Medicine Hat, Alberta T1A 1Z8
Telephone: (403) 526-2429
Fax: (403) 526-0358

Red Deer
#201, 4805 - 48 Avenue
Red Deer, Alberta T4N 3T2
Telephone: (403) 340-4290
Fax: (403) 341-7071
The grey area on the map shows the area where Groundwater Reports have been completed at the time of
printing.

For the most current list of Groundwater Reports check the website: www.agr.gc.ca/pfra/

4. Licensing the diversion and use of water
wells through Alberta Environment

Alberta Environment

District Approvals Manager, Northern Region-Edmonton
Twin Atria Building
Edmonton Alberta T5B 2X3
Telephone: (780) 427-7617
Fax: (780) 422-0528

District Approvals Manager, Central Region-Spruce Grove
250 Diamond Avenue
Spruce Grove Alberta T7X 4C7
Telephone: (780) 960-8600
Fax: (780) 960-8605

District Approvals Manager, Central Region-Red Deer
3rd Floor, 4920 - 51 Street
Red Deer, Alberta T4N 6K8
Telephone: (403) 340-7052
Fax: (403) 340-5022

District Approvals Manager, Southern Region-Calgary
2930 - 11 Street, NE
Calgary, Alberta T2E 7L7
Telephone: (403) 297-7602
Fax: (403) 297-2749

District Approvals Manager, Southern Region-Lethbridge
200 - 5 Avenue, S Prov Bldg
Lethbridge, Alberta T1J 4L1
Telephone: (403) 382-4254
Fax: (403) 381-5337

5. Problems with well construction or water well drillers
Contact water well driller first.

Contact:
Alberta Environment
Enforcement and Monitoring
Central Complaint Line
1-800-222-6514

    6. Complaints about seismic activity, water wells affected by seismic activity, seismic trespass, and damage
    a. Call seismic company first (if unsure of company, contact Municipal Administrator).
    b. Problems on private land contact:
    Alberta Environment
    Land and Forest Services
    Phone: (780) 427-3932

    Problems on public lands contact:
    Alberta Agriculture, Food and Rural Development
    Public Lands Management Branch
    Phone: (780) 427-6597
      • These departments have investigators that will look into the problem and mediate complaints.
    c. If not resolved, the "Water Well Resotration or Replacement Program" is available through the Farmers' Advocate's office. Phone (780) 427-2433.
    Applications are available in Alberta Agriculture, Food and Rural Development district offices.

    7. Complaints about water wells affected by oil and gas well activities
    a. Contact oil or gas drilling company first.
    b. Contact: Alberta Environment
    Enforcement and Monitoring
    Central Complaint Line
    1-800-222-6514
    c. If not resolved, the "Water Well Restoration or Replacement Program" is available through the Farmers
    Advocate’s office. Phone: (780) 427-2433
      8. Coal bed methane (natural gas in coal) and water well issues
      Contact: Energy Utilities Board
      Customer Contact Centre
      Phone: (403) 297-8311

      9. Groundwater contamination
      Alberta Environment
      Enforcement and Monitoring
      Central Complaint Line
      1-800-222-6514
        10. Water analysis
        Water can be tested by a variety of laboratories, depending on the requirements.

        a. When water is used for human consumption and human health is a concern, a routine chemical analysis and
        bacterial analysis can be done. Contact your local health unit. There may be a nominal fee required.
        b. When water testing is for mortgage approvals and other non-health related purposes, you must use a private
        lab. Check your yellow pages under "Laboratories."

        11. Private sewage systems requirements
        a. Alberta Human Resources and Employment
        Communications
        Phone: (780) 427-5585
        b. Municipal Affairs-- Safety Services
        Phone: 1-866-421-6929
        www.municipalaffairs.gov.ab.ca/ss_index.htm

        12. Other information sources
        a. Alberta Water Well Drilling Association
        Box 130
        Lougheed, Alberta
        T0B 2V0
        Phone: (780) 386-2335
        www.awwda.com

        b. Canadian Ground Water Association
        Office of the Secretary Manager
        1600 Bedford Highway
        Suite 100 - 409
        Bedford, Nova Scotia B4A 1E8
        Phone: (902) 845-1885
        www.cgwa.org
          This information may not be reproduced without the permission of Alberta Agriculture, Food & Rural Development - Home Study Program, 7000-113 St, Edmonton, AB T6H 5T6
          The groundwater use information provided in this publication was written from a Canadian prairie perspective, specifically focusing on the resources available and legislation within the Province of Alberta as of August, 2000.
          For more information on local conditions, people from other jurisdictions should contact appropriate agencies and water well experts in their area.
         
         
         
         

        Other Documents in the Series

         
          Water Wells that Last Generations
        Understanding Groundwater
        Planning Your Water System
        Design and Construction of Water Wells
        Monitoring Your Water Well
        Shock Chlorination - Well Maintenance
        Troubleshooting Water Well Problems
        Protecting Your Well From Contamination
        Plugging Abandoned Wells
        Groundwater Management
        Contacts for More Information about Water Wells - Current Document
         
         
         
          For more information about the content of this document, contact Bob Buchanan.
        This document is maintained by Julie Popowicz.
        This information published to the web on May 28, 2001.
        Last Reviewed/Revised on September 27, 2006.
         

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