Ensuring quality within Civil Aviation for all employees and stakeholders!!!

The Quality and Resource Management Branch is made up of four separate and distinct divisions each with its own specific and unique set of responsibilities.

Quality Assurance

The Quality Assurance Division develops and maintains the integrated management system and a quality assurance program to measure and maximize the quality and effectiveness of Civil Aviation for Canada and Canadians, as well as contribute to the improvement of public confidence in the Civil Aviation program.

Program Planning, Analysis and Reporting

The Program Planning, Analysis and Reporting Division of the Quality and Resource Management Branch oversees program planning including business planning and financial management services, activity time and frequency standards, activity costing and performance reporting for Members of the National Civil Aviation Management Executive in support of the Civil Aviation program at Transport Canada.

Human Resources

The Human Resources Division provides information and advice on Human Resource issues to assess impact on the Civil Aviation program and makes recommendations for implementation and application in a consistent manner by reviewing and analyzing policy and planning issues raised by program and corporate management and/or by central agency representatives.

Multimedia Publishing Services

The Multimedia Publications Services (MPS) Division provides and maintains a complete 'in-house' publishing capability, with the exception of content, translation and editorial services. MPS is familiar with Canadian government publishing policies and guidelines and advises clients on copyright issues for publication products. MPS Services include the management, design, contracting, production, and distribution of Transport Canada (TC) publications.

These publications include a full range of printed materials such as manuals, brochures, forms, posters, and newsletters; interactive multimedia such as CD-ROMs and videos; and web-ready products and technologies. A database of TC publications is maintained in cooperation with the TC Library.

Although MPS was established to service the publishing needs of Civil Aviation, other modes such as Rail, Marine and Road Safety have taken advantage of the expertise and experience within MPS. In the Fall of 2003, MPS will become the central distribution point for all Transport Canada publications.