A Guide to Trade-marks: For More Information

Information officers at the Trade-marks Office can assist you with questions about trade-marks. Address your correspondence to:

or telephone the Client Service Centre at (819) 997-1936 between 8:30 a.m. and 4:30 p.m., Eastern Time, Monday through Friday, except on statutory holidays.

To help the Office help you, please refer to your file number (if and when you receive one) in all your written and telephone communications. Other useful references to include would be: trade-mark registration numbers and, in the case of an opposition, the date the relevant trade-mark application appeared in the Trade-marks Journal, together with the file number of the application.

Copies or various documents referenced in this guide, including the Trade-marks Act and Trade-marks Regulations, the Trade-marks Examination Manual and the Trade-marks Wares and Services Manual, are available from our Web site, free of charge. For a fee, paper copies may be obtained by contacting:

Canadian Government Publishing
Public Works and Government Services Canada
Ottawa, Ontario
K1A 0S9

Tel.: (819) 956-4802
Fax: (819) 994-1498

Mail intended for the Office of the Registrar of Trade-marks and delivered:

1. During business hours to CIPO Headquarters in Gatineau, will be accorded the date of receipt that day.
2. During business hours to Industry Canada Headquarters or to one of its regional offices, will be accorded the date of receipt in that office*.
3. At any time by facsimile transmission (all mail) or the Internet (new applications only), will be considered to be received on the day that it is transmitted if received before midnight, local time, at the Office of the Registrar of Trade-marks in Gatineau*.
4. Through Canada Post Corporation's (CPC) Registered Mail Service, will be considered to be received on the date stamped on the envelope by CPC*.

* Only if it is a day on which CIPO Headquarters in Gatineau is open, if not, it will be considered to be received on the next working day.

A Guide to Trade-marks
| Table of Contents | Introduction | Making sure your Trade-mark can be Registered | The Trade-mark Registration Process | Other Procedures | For More Information | Fees | Appendix A - Twenty Common Questions About Trade-marks | Appendix B - Format of the Application | Appendix C - Your Trade-mark Application | Glossary |