Our Strategic Foundation

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MISSION

As an agency, we now have more flexibility to deliver our services in new and innovative ways. However, the basic purpose or raison-d'être of the organization is not changing.

The CCRA's mission is to promote compliance with Canada's tax, trade, and border legislation and regulations through education, quality service, and responsible enforcement, thereby contributing to the economic and social well-being of Canadians.

VALUES

We deal with thousands of Canadians each day. Four enduring values guide the way in which we interact with our clients and our colleagues at the CCRA.

• Integrity is the cornerstone of our administration, ensuring that we treat people and apply the law fairly. Integrity requires that we act with honesty and openness.
• Professionalism is the key to success in achieving our mission, reflecting an ongoing commitment to the highest standards of achievement. Professionalism requires that we act with dedication and skill.
• Respect is the basis for our dealings with colleagues and clients, being sensitive and responsive to the rights of individuals. Respect requires that we act with courtesy and consideration at all times.
• Co-operation is the foundation for meeting the challenges of the future and building partnerships aimed at realizing common goals.