Innovation at the CCRA

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The development of the Corporate Business Plan was guided by the three main reasons for the creation of the CCRA :

• better service to Canadians;
• closer working relationships with other levels of government; and
• better management.

During the period covered by the Plan, the CCRA will undertake a number of major initiatives in the following areas:

• For our tax clients, we intend to improve the accessibility, quality, and fairness of our existing services, and explore new service offerings particularly to take full advantage of e-commerce, and the Internet.
• For customs and trade clients, we will implement the Customs Action Plan, which provides a clear direction for the management of our programs and services at Canada's borders over the next quarter century.
• For the provinces and territories, we intend to develop a suite of service offerings designed to reduce overall costs and duplication of effort with regard to tax administration, and collaborate on ensuring the smooth implementation of key tax initiatives such as tax on income (TONI).
• Internally, we intend to:
  • improve our planning, decision-making, and accountability, by enhancing both the effectiveness of our management processes and the quality of corporate information, including objective performance measures;
  • establish and implement a modern, progressive human resources regime, including leading-edge technologies, an integrated planning and competency-based approach to human resources management, an innovative approach to dispute resolution, a tailor-made job classification standard, and a staffing system based on such principles of non-partisanship, representativeness, competency, fairness, transparency, efficiency and adaptability;
  • invest in existing re-engineering initiatives, and develop business cases for new initiatives, which collectively will lead to increased capacity and productivity; and
  • pursue an information technology strategy designed to achieve significant progress in business process improvements, service enhancements, and electronic service delivery.