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Case Study of the Month

Putting People First, Then and Now

Veterans Affairs Canada National Head Office
Charlottetown, Prince Edward Island

When it's your job to respond to the needs of veterans and keep the memory of their achievements and sacrifices alive for all Canadians, you know what it means to value people.

At the National Head Office of Veterans Affairs in Charlottetown, employees are considered the organization's most valuable resource, and their exceptional Workforce Well-Being Program, which is supported by all levels of management, proves this commitment.

Although remotely located in Canada's smallest province, this national Headquarters boasts close to 1,000 employees at any one time, including senior levels normally only found in Ottawa. In order to create the best program to give its employees a wide variety of ways to maintain or improve their health, Headquarters first established a Well-Being Committee in the spring of 2000.

Now in its forth year, the resulting Workforce Well-Being Program revolves around a trio of key elements aimed at helping employees get the most out of life and enjoy all the health benefits that an active lifestyle can provide:


Element A: Physical Activity, Active Living & Fitness

Veterans Affairs Headquarters supports two activities to educate and provide its employees with the opportunity to experience an active lifestyle:

1) Circuit & Strength Training Classes
Spearheaded by an employee with a background in kinesiology, the study of movement, a group of employees volunteered to organize a lunchtime fitness program and they formed a 'Motion Committee' to do so.

Incredibly dedicated to making the program successful, three Motion Committee volunteers completed training on their own time to become Certified Fitness Instructors. Their work has certainly paid off, with an average of 60-70 employees attending the noontime program each session.

In fact, the program became so popular that Headquarters had to partner with a local Community Recreation Centre to accommodate all the employees who wanted to participate regularly. Many employees report that they are now "hooked on exercise", while the instructors have also benefited by boosting their confidence and self-esteem as a result of their positive experiences in leading the classes.

2) Wellness Gym
To encourage employees to try different types of fitness equipment such as treadmills, exercise bikes and free weights, Headquarters has set up a small gym with locker rooms and showers nearby. The aim is to introduce employees to the >fun' of exercise in a comfortable environment by letting them select which equipment works best for them so they will be more apt to incorporate it into their lifestyle.

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Element B: Balancing Work & Home Life

Back to School Program
This element's 'Back to School Program' is a partnership between the University of Prince Edward Island and Veterans Affairs Canada aimed at providing employees with opportunities to take courses to further their education and professional training.

The classes are held during the workday, as the majority of employees participating are women, often with small children and/or aging parents. Veterans Affairs recognizes that caring for children or elders during the evenings or on weekends can be a deterrent to attending university, and the challenge can be even greater for single parents.

Generously coordinated and hosted by the Veterans Affairs Learning Centre, this unique program is open to all levels of government in PEI. Since its inception in September 2000, 75 different Veterans Affairs Headquarters employees have received 202 credits. This is quite remarkable, given that other federal/provincial employees together received a total of 104 credits.

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Element C: Healthy Lifestyle

Veterans Affairs Headquarters offers a series of eight at-work programs under its Healthy Lifestyle banner:

1) Eldercare Sessions
These workshops provide an overview of eldercare including the myths, facts and trends. Sessions include discussions of the most common fears and concerns of caregivers, plus ideas to help employees cope with this stressful transition.

2) Wellness Fairs
These information fairs include 25 wellness displays featuring everything from healthy eating and fitness alternatives to how to quit smoking or how to find quality health information. Employees can also learn from demonstrations of yoga, ball fitness training and healthy food preparation.

3) Smoking Cessation Clinics
Provided by the provincial government through its Addiction Centre, this important clinic holds interactive sessions with just 10 employees per session to maximize the chances of long-term success.

4) Weight Watchers Sessions
This well-known ongoing program has approximately 25 employees at each 12-week session. Headquarters even encourages employees from other federal and provincial government departments to attend as well.

5) Flu Vaccine Clinic
Held each October during the workday, this clinic encourages employees to receive their flu shot where it is convenient and easy.

6) Stress Management Workshops
Based on William Glasser's 'Choice Theory' to help cope with stress in today's fast-paced world, these workshops are proving very popular, with over 200 employees participating last year alone.

7) Wellness Corners
An information kiosk with monthly postings of 'awareness' weeks and months is maintained at each of Headquarters' work locations.

The health promotion products on display for staff cover 25 common chronic illnesses or conditions such as mental health, cancer, arthritis, and diabetes, plus copies of Canada's Physical Activity Guide to Healthy Active Living and Canada's Food Guide.

8) Lunch & Learns
Every week from September to June 'lunch and learn' education sessions are held on various topics, including nutrition, diabetes prevention, blood pressure screening, financial planning, self-defence, and personal health.

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Conclusion

Veterans Affairs Headquarters' Workforce Well-Being Program is proof that the department truly does consider its employees their most valuable resource, as it helps employees start and maintain a lifelong journey to wellness, one simple step at a time.

In fact, the Program's been so successful in PEI that plans are in the works to adapt the Program for use by Veterans Affairs offices nationwide.

For more information, please contact Gail Proude, Learning & Workforce Well-Being Services, via email at gbproude@vac-acc.gc.ca.

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Veterans Affairs Employees Value the Benefits of Active Living

"My participation in the Motion Club gave me the focus and enjoyment I've been missing. The payoffs are many: improved health, positive outlook, improved self esteem, more patience, and a better ability to deal with stress."
"In terms of the workplace, the fitness and wellness program has made me a better employee; on a personal level I am a better wife, mother and friend."
"I no longer feel the need for 'mental health' days, I rarely take time off for colds or the flu because even when I get them I seem better at fighting them off."
"I am so proud to say that I now practice being physically fit on a regular basis. Mental wellness is found through physical fitness!"
"I've noticed that I have more endurance, more energy, more "bounce' in my step and a healthier lifestyle. Overall, I have more confidence in all aspects of my life."
"Being a member of the Motion Club makes me more energetic and clear thinking, therefore, more effective and efficient while at work."
"I continue to participate in the fitness classes because my manager allows me to use my break and lunchtime all at once to join in. Trying to balance work and family life makes it impossible for me to join an exercise class in the evening."
"This wellness program has given me a whole new outlook. There is nothing like a good workout to get your heart pumping, toxins flushed out of your system and a real natural high going. I have proven to myself that I'm worth it!"
"Making a commitment to improve my health is the best thing I've ever done for myself."

Click here to see the full archive of case studies and to access information on the seven principles of highly successful physical activity in the workplace programs.

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