PWGSC > PWGSC Reports > RPP 2004-2005 > Section 5 - Annexes > Annex B - Horizontal and Major Initiatives > 2004 - 2005 Estimates Section 5 - Annexes Annex B - Horizontal and Major Initiatives

h. Shared Travel Services Initiative (STSI)

(Formerly Government Travel Modernization Initiative - GTMI)

Project Phase: Project Definition

1. Overview

The STSI project is a multi-million dollar initiative ($ 96.2M). The contract was awarded to Accenture Inc. on November 28, 2003 for a 7-year term with option to extend for up to an additional two years. The solution will provide fully functional, comprehensive, and seamlessly integrated "employee-friendly" travel services to government employees. Travel services include the following:

• Full-service travel agency
• On-line reservation service
• Travel expense claim service
• Travel card service
• Traveller's reimbursement service
• Business intelligence service
• Employee Portal
• Employee traveller service network

2. Lead and Participating Departments

a. Lead Departments: Public Works and Government Services Canada joint initiative with Treasury Board Secretariat

b. Contracting Authority: PWGSC, Acquisition Branch

c. Participating Departments: The following ten departments have been engaged to participate as Vanguards in the pilot of e-travel services (Pre-trip Planning and Online Expense Management): ACOA, DFAIT, Health Canada, Indian and Northern Affairs Canada, National Energy Board, PSC, PWGSC, RCMP, Statistics Canada, Veterans Affairs Canada.

d. Travel agency and card services are available to all departments and agencies. After completion of the pilot as mentioned above, e-services will be deployed to all departments and agencies.

3. Prime Contractor and Major Sub-Contractors

Prime Contractor: Accenture Inc.
Major Sub-Contractors: Amex Canada Inc, Amex Bank of Canada, Bell Canada Inc. and Concur Technologies Inc.

4. Major Milestones

• Project Management Plan Date: 5 February 2004
• Travel Card Services Date: 1 April 2004
• Travel Agency Services Date: 1 April 2004
• Online Booking and e-Travel Date: 1 April 2004
• Pre-trip Planning and Online Expense Management Services (e-Travel Services)
  Pilot Rollout Date: 16 July 2004
  Government-wide Rollout Date: 12 April 2005

5. Progress Report and Explanation of Variances

Project Management Plan was due February 5th, 2004 but was not finalized until August 13th, 2004.

Travel Card and Travel Agency Services were implemented on schedule April 1st, 2004.

Online Booking and e-Travel Services (excluding Pilot services) were to have been rolled-out at the same time as the Travel Card and Travel Agency Services (April 1st, 2004). However technological issues with the functionality of Online Booking and Travel Services operating within the government secure network have delayed the implementation to the fall of 2004.

The Pre-trip Planning and Online Expense Management Services Pilot Phase originally scheduled to commence in late July is now expected to start in the late fall of 2004. This delay was occasioned by the delays noted above related to the implementation of Online Booking and Travel Services.

Consequently, the funding allocation has been reviewed and a request for re-profiling has been submitted to the Treasury Board Secretariat.

The PWGSC project office is working closely with the contractor, and is managing the project plan and schedule closely.

6. Risk Analysis

The level of risk of this project is considered to be "medium". While significant delays have been identified, the project is currently tracking to the revised Project Management Plan.

Further delays could result in Departments and Agencies wanting to pursue independent travel service solutions.

7. Environmental Assessment

N/A

8. Industrial Benefits

• The contract is expected to create 265 new jobs for a period of two years, of which 116 jobs will continue for a further seven years across Canada.
• To provide the IM/IT industry (Amex Canada Inc, Amex Bank of Canada, Bell Canada Inc. and Concur Technologies Inc.) the ability to champion and deploy a state of the art end-to-end solution.
• To allow for cost effective travel arrangements and ensure that the industry (small and large companies) receive fair opportunity to better compete for a share of the travel market

9. Summary of Non-recurring Expenditures

• Firm fixed price of $24.4M for the integration and piloting of e-travel services with 10 vanguard departments as well as the piloting if the travel expense management system with three different government financial management systems. This amount will be paid on 7 specific milestones associated with a 10% holdback that will be released upon final acceptance and delivery of all Mandatory Final (MF) Requirements.
• First milestone payment of $2.2 was made following the acceptance of the Project Management Plan.
• Remaining services to be performed on a firm transaction fee basis.