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Training Contacts, Level of Service, Principles
Training Contacts
Atlantic Region
| Beatrice Wilkins, A/Manager,
Compensation and Payments |
(902) 426-2617 |
| Barbara Davies, Training Officer |
(902) 426-5513 |
| Linda Buggie, Training Officer |
(902) 426-8881 |
| Jan Rose, (Halifax Office) Training Officer |
(902) 496-5623 |
| Nancy Stewart, Training Officer |
(902) 426-5794 |
Public Works and Government Services Canada
Atlantic Region Compensation Training Group
Brownlow Center, 236 Brownlow Avenue
City of Lakes Business Park
Darthmouth, N.S.
B3B 1V5
Facsimile number: (902) 426-7969
Québec Region
| Christian Janelle, Regional Manager, Compensation and
Pension |
(514) 496-5860 |
| Josée Du Tremble, Training Officer |
(514) 496-5867 |
| Gilles Deraspe, Training Officer |
(514) 496-5890 |
| Pierre Alarie, Training Officer |
(514) 496-5563 |
| Geneviève Gallant, Training Officer |
(514) 496-3418 |
Public Works and Government Services Canada
Training Section Compensation, Quebec Region
Place Bonaventure, South-East Portal
800 de La Gauchetière Street West, Suite 7300
Montréal, Québec
H5A 1L5
Facsimile number: (514) 496-5891
National Capital Region
PENSION
| Stéphane Bleau, A/Manager, Pension Training |
(613) 952-0494 |
| David Saunders, Training Officer |
(613) 941-0093 |
| Benoit Mayer, Training Officer |
(613) 952-0498 |
Manager
Public Works and Government Services Canada
National Capital Region Pension Training Development and Delivery
1451 Coldrey Ave., room 1-021
Ottawa, Ontario
K1A 0S5
Facsimile number: (613) 952-9809
National Capital Region
PAY AND INSURANCE
| Darquise Bruyère, Manager, Pay and Insurance Training |
(819) 956-6374 |
| Claudette Séguin, Training Officer |
(613) 941-1516 |
| Debbie Cloutier-Tremblay, Training Officer |
(613) 941-1519 |
| Joanne Laroche A/Training Officer |
(613) 948-3117 |
| Abdou Rahman A/Training Officer |
(613) 941-1602 |
Manager
Public Works and Government Services Canada
National Capital Region, Pay and Insurance Training Development and Delivery
10B1, Phase III
Place du Portage
Hull, Québec
K1A 0S5
Facsimile number: (819) 956-6484
Training Officers
Public Works and Government Services Canada
National Capital Region, Pay & Insurance Training Delivery
1451 Coldrey Ave., room 1-021
Ottawa, Ont.
K1A 0S5
Facsimile number: (613) 952-9809
Ontario Region
| Neil Kumar, Manager, Compensation
and Payments |
(416) 512-5637 |
| Shirley Gillmore, Chief, Client Support and Training |
(416) 512-5673 |
| David Cunning, Training Officer |
(416) 512-5256 |
| Marguerite Jean-Baptiste, Training Officer |
(416) 512-5251 |
Public Works and Government Services Canada
Ontario Region Compensation Training Group
12th Floor, Joseph Shepard Building
4900 Yonge Street
Toronto, Ontario
M2N 6A6
Facsimile number: (416) 512-5214
Western Region
| Manager, Compensation
and Payments |
(780) 497-3628 |
| Dianne Dmytryshyn, Training and Advisory Officer |
(780) 497-3658 |
| Andrea McDonald, Training and Advisory Officer |
(780) 497-3755 |
Public Works and Government Services Canada
Western Region Compensation Training Group
Telus Plaza North
10025 Jasper Avenue, 5th Floor
Edmonton, Alta.
T5J 2B8
Facsimile number: (780) 497-3525
Telephone number: (780) 497-3628
Pacific Region
| Donna Borland-Spry, Manager,
Compensation |
(604) 666-8685 |
| Diane Copeland, Training and Advisory Officer |
(604) 666-3088 |
| Jen Lee, Training and Advisory Officer |
(604)
666-3718 |
| Al Hickman, Training and Advisory Officer |
(250) 363-0196 |
| Natasha Bandet, Training and Advisory Officer |
(604) 666-6522 |
| Charlene Nicholson, Training and Advisory
Officer |
(604) 666-8562 |
| Sharon Michaux, Training and Advisory Officer |
(250) 363-3121 |
Public Works and Government Services Canada
Pacific Region Compensation Training Group
641 - 800 Burrard Street
Vancouver, B.C.
V6Z 2V8
Facsimile number: (604) 666-2152
Level of Service
| 1. |
The Compensation Business Line training component
is committed to the development, delivery and validation of a National
Compensation Training Program which provides continuing training, that
includes introductory and advanced courses, as well as one-time training,
as dictated by business requirements, in pay, pension and insurance matters
for external clients. |
| 2. |
The Compensation Business Line training component is committed
to the delivery of its continuing core courses as advertised in the Public
Works and Government Services Canada (PWGSC) National Course Outline and regional calendars published on the PWGSC Compensation
Sector Web site during the fourth quarter of each fiscal year. Postponement
or cancellation of a course will only be considered as a last resort. |
Principles
| 1. |
Training will be delivered from eight PWGSC sites, namely
the six pay office sites, (Halifax, Montréal, Toronto, Ottawa,
Edmonton and Vancouver) and two remote classroom sites, (St-John's, Newfoundland
and Winnipeg, Manitoba). |
| 2. |
The regional practice of providing training in client
locations or in locations close to the clients is encouraged as long
as class size and costs make it efficient to do so. |
| 3. |
PWGSC will endeavor to offer each pay, pension and insurance
course at least once per fiscal year in each of its delivery sites. Additional
courses will be offered based on client demand. |
| 4. |
Experience and course prerequisites will be adhered to
unless a client invokes that there are extenuating circumstances, such
as time constraints. |
| 5. |
A minimum of six participants is required to render delivery
services financially viable. |
| 6. |
Client requests for customized courses will be considered,
on a cost recovery basis, if time and resources are available. |
Registration and Cancellation Policy
This policy rests on the following principles:
- Learning occurs best when conditions
defined by the course design are met.
- The demonstration of mutual courtesy
and respect combined with a willingness to understand and support each
other's business activities are the foundations of sound partnerships.
Registration
Compensation training is intended primarily for officers responsible
for compensation administration within organizations to whom Public Works
and Government Services Canada (PWGSC) renders payroll, insurance and/or
pension services. The National
Course Outlines provide the particulars related to each course.
Each regional training group is responsible for the establishment
of their own course calendar. You can find your region's course calendar
by accessing the regional training group Web
site for your region.
Application forms must be forwarded to your regional training group
at least six weeks prior to the course start date. Seats will be
reserved on a first-come, first-served basis.
Should a course be full, send your application for the selected course,
as you would normally do, to your regional training group and indicate
the month during which you would prefer to take the course. They
will get back to you shortly after receiving your application to
let you know the status of your application. They may offer you alternate
dates for the course or add your name to a waiting list.
There are no direct costs for clients when attending training courses
with the regional training groups.
Cancellation, Rescheduling and "No Show" Policy
Public Works and Government Services Canada (PWGSC) is committed
to delivering its calendar of courses as advertised. However, if
there is an insufficient number of participants registered or circumstances
occur that would jeopardize the achievement of a course objective,
PWGSC reserves the right to postpone or cancel the scheduled course
offering.
As soon as it is known that a participant will not be able to attend a scheduled
course, the client department must submit a cancellation form via the training
Web site to avoid cancellation fees. No charges will apply if the cancellation
notice is received at least ten (10) working days prior to the course start
date.
The department or organization of the participant who fails to attend the
course ("no show") or who cancels less than ten (10) working days
prior to the course start date will be invoiced $100 per scheduled day of training.
When a written or verbal notification (e.g. e-mail or telephone ) is received
in advance, PWGSC will accept an appropriate substitute who meets the prerequisites
of the course as indicated in the National Course Outline. In all cases, a
registration form is required for the substitute.
Please note that PWGSC will adhere strictly to this cancellation, rescheduling,
and "no show" policy.
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