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Contribution Agreements Resource Centre

Human Resources

First Nations and Inuit health service organizations need human resource policy and guidance to help their employees manage the health services that they provide to their members.

Health Canada offers these links to sites that provide resources in support of human resource management, programs and services for First Nations and Inuit organizations managers, leaders and employers.

• General Resources - Tools, fact sheets, templates, policy guidance and handbooks that relate to human resource management relating to health services, programs, and community development;

• Training Resources - Survey, statistics, evaluation and assessment courses, workshops and training on managing First Nations and Inuit health services; and;

• Certification Programs - for Human Resource management and performance.

General Resources

• Handbook of Leadership Development gives you practical insights, tools and frameworks. You may find it a helpful guide for developing leaders and leadership capacity.
  
  
• Helping You Helps Me: A Guide Book For Self-Help Group is a booklet you can order that is aimed at people who want to start new self-help groups, or who want to improve the way their own group works.
  
  
• How to Choose a Consultant: A Resource for your Community or Organization fact sheet gives you basic information to help you and your organization make the best use of a consultant.
  
  
• How You Can Be an Effective Leader Fact Sheet gives you many tips on how to be a good leader, including how to analyze the various leadership styles and use them to your advantage.
  
  
• Human Resource Guidelines for the Management of First Nations and Inuit Health Programs (2000) will help you if you are a First Nations and Inuit organization developing personnel policies for the first time or reviewing your policies as the new health team blends into the community's existing workforce. The guidelines are presented within the context of Health Services Transfer, but much of the content is applicable to any workplace. You will learn about writing job descriptions and determining what to pay people for doing a given job.
  
  
• Leadership Guide will give you, as a supervisor or manager, a framework to build on your leadership skills, including:
  • Direction
  • Communication
  • Motivation
  • Change
  • Presentations
  • Performance
    
    
• Leadership Profile (PDF version) is a document provided by the Department of Indian and Northern Affairs. It gives you the details as to what qualities and characteristics a good leader should have.
  
  
• Legislated Successor Rights is a specific section within the Human Resource Guidelines for the Management of First Nations and Inuit Health Programs (2000) that tells you, the employer, what your responsibilities are with respect to the union membership and collective bargaining agreements of existing employees.
  
  
• Making the Most of Leadership Mistakes is a page that is adapted from the Leadership for Dummies book. You will learn some of the typical mistakes.
  
  
• Managing Conflict, A Guide for Watershed Partnerships will teach you how conflicts can be made productive and useful. You will learn what conflict is, how do to conflict analysis and improve your negotiation skills.
  
  
• Motivation and Leadership for Executive Members, Managers and Committee Chairs Fact Sheet gives you tips on how to motivate your members by finding out what their needs are.
  
  
• Negotiation Skills gives you useful information for pre and post negotiations.
  
  
• Organizing for Deliberate Innovation: A Toolkit for Teams gives you a powerful resource as a group leader who wants to exploit the potential of their teams to generate transformative innovations. It provides teams with a practical and deliberate approach to innovation.
  
  
• Profile of Public Service Leadership Competencies is a framework that identifies key aspects of successful performance at each management level. You can find out what characteristics a competent leader should possess.
  
  
• Recruiting Volunteers Fact Sheet gives an outline on how to recruit volunteers successfully. It offers a structured approach, including a sample job description and volunteer interest sheet.
  
  
• Sample Job Description for a Director of Health gives you a sample job description including responsibilities, position qualifications and requirements, with detailed criteria for each.
  
  
• Sample Job Description for a First Nations Community Health Nurse gives you details for a Community Health Nurse position, already being used by the Nuu-chah-nulth Tribal Council.
  
  
• Social Marketing for Organizations Fact Sheet distinguishes between commercial and social marketing. It gives you ideas on how to read the trends, buzzwords to use when marketing ideas and social change, and outlines the social marketing process.
  
  
• The Aboriginal Resource Guide is a database that can come in handy for any First Nations person. Create a profile to select the types of links you want:
  • Training/Skill Set Building;
  • Business Plan;
  • Business Environment;
  • Running a business; and
  • Funding
    
    
• Tips for Workshop Leaders Fact Sheet outlines the different roles needed to present a successful workshop.
  
  
• Tools for Leadership and Learning: Building a Learning Organization will stimulate your creativity. It can help you to initiate activities that will promote leadership and learning in your group. Use it as a springboard to create your own leadership tools.
  
  
• Understanding Change Fact Sheet teaches you about what change is and how to better understand it. You will learn successful change strategies and how to make a smoother transition when dealing with change.
  
  
• Working with Volunteers Fact Sheet teaches you how to recruit volunteers, create job descriptions and recruitment tips.

Training Resources

• Aboriginal Leadership Training Institute offers traditional courses and workshops. The Institute also offers the Aboriginal Awareness Certificate course online.
  
  
• Campusdirect portal provides free membership to public service employees, giving you access to e-learning resources designed specifically for the public service. You will have access to:
  • A personal learning space with planning and management tools;
  • Free products;
  • Online resources designed to help you get the most from e-learning; and
  • The Campusdirect catalogue of e-learning products.
    
    
• Defusing Crises When Dealing with Difficult Clients two-day course teaches you how to respond to aggressive clients. You will learn to express yourself with greater confidence, to confront aggressive and defensive behaviours, and to defuse potential crises.
  
  
• Developing Negotiating Skills three-day course shows you the special skills you need to successfully carry out negotiations within the structured government environment. You will learn the entire process from planning to a negotiated agreement.
  
  
• Human Resources Planning four-day course teaches you about the basics of human resource planning in the federal government.
  
  
• Introduction to Competency Profiling one-day course gives you the basics about competency profile development, assessments, and using a competency profile to write a statement of qualifications.
  
  
• Leadership: Reflection and Action five-day course helps you learn how to achieve your leadership goals more effectively. A certified facilitator provides one-on-one sessions to identify concrete actions to enhance your leadership skills.
  
  
• Leading Policy is a weeklong course where you will learn how to:
  • Lead your organization to innovative policy processes;
  • Build and develop the policy capacity of your team;
  • Work with others, both inside and outside the government structure; and
  • Ensure a smooth implementation from policy to program delivery.
    
    
• Leading Transitions five-day course teaches you how to:
  • Understand the difference between change and transitions;
  • Understand the impact of our mental models, of our personality, of our own behavioural preferences and of our preferred way to deal with change;
  • Understand how others see your strengths and weaknesses to more successfully manage your career;
  • Assess how you are currently managing stress; and
  • Enhance the core competency of learning to learn.
    
    
• Managing Human Performance three-day course teaches you about aspects of human performance that you need to know as a manger, such as:
  • The performance contract;
  • Performance management styles;
  • A model for giving corrective feedback; and
  • Management of complex cases.
    
    
• Mediating Conflict three-day course gives you the basic tools needed to resolve and mediate conflicts.
  
  
• Mikawiwin: Leadership and Aboriginal Affairs four-day course gives you a transformational leadership development experience and a comprehensive appreciation of Aboriginal affairs grounded in a policy-planning and decision-making framework.
  
  
• Public Consultations and Citizen Engagement three-day course teaches you how to facilitate citizen and stakeholder input.
  
  
• Staffing: A Resourcing Tool three-day course teaches you how to staff positions while respecting the values and staffing processes of the federal government. Among other things, you will learn how to write a statement of qualifications.
  
  
• The Leading for Results three-day course teaches you about the philosophy and concepts of the Servant Leader developed by Robert K. Greenleaf and how it fits in the public service.

Certification Programs

• Human Services Management of Loyalist College gives you details such as the program description, length and cost. You will have the opportunity with the Human Services Management program to develop into an innovative leader with strong skills in key areas such as advocacy and governance, team development, effective leadership of volunteers, and efficient management of human, physical, financial, and program resources