Frequently Asked Questions
epass Canada
1. What is epass Canada?
epass Canada is a service that provides enhanced security for accessing online Government services.
Please refer to the epass Enabled Services page to view the current list of available services. For more detailed information please refer to the About epass page.
2. What is an epass?
An epass is a unique electronic credential that provides enhanced security to protect your communication with online Government services. It gives you access to all epass Enabled Services. To use your epass you must have a valid User ID and Password.
Please see the epass Registration and epass Enabled Services Enrolment frequently asked questions for more information.
3. What are the rules to create a User ID and Password?
Your User ID must:
- be between eight and sixteen characters;
- not contain more than seven digits; and
- not contain any special characters (for example: %, #, @).
Your Password must:
- be between eight and sixteen characters;
- contain at least one upper case letter;
- contain at least one lower case letter; and
- also contain at least one digit.
Your Password must be different than your User ID.
4. What is my epass used for?
Your epass is used to access epass Enabled Services. You must both register for an epass and enrol in the service you want to access.
Please see the epass Registration and epass Enabled Services Enrolment frequently asked questions for more information.
5. Can I have more than one epass?
Yes, you may have a different epass for each epass Enabled Service. Please see the What is an epass Enabled Service? frequently asked question for more information.
You will need to remember which epass was used to enrol with each service. If you forget, epass Canada cannot assist you as it does not know which services you access or how many epasses you have.
6. Do I need a different epass for every computer I use?
No, you can use the same epass with different computers, provided they are connected to the Internet and use a browser that meets the technical requirements.
Please see the Which browsers, Java Virtual Machines and operating systems are validated for use by epass Canada? frequently asked question for more information.
7. Does my epass expire?
Yes, your epass can expire. The system requires you to use your epass at least once per year. If you do not use your epass once a year, your epass will expire. If this occurs, you will no longer be able to access online epass Enabled Services.
Should your epass expire, you will be required to register for a new epass and enrol again with the epass Enabled Services.
