Consumer Tips - Automobile Purchase

Buying a new vehicle can be a big thrill, but that thrill can quickly wear off when the car is not as it was represented. Before you start looking for a car, van or personal-use truck, think about what you require. Keep in mind the distances that you typically travel, the road conditions (highways versus unpaved roads) and the types of loads you carry. No matter how appealing the sports car is, you'll end up unhappy if it doesn't do the job.

Choosing the right dealer can make a big difference in avoiding problems both during and after the purchase. Take the time to check potential dealers and always comparison shop. Each dealer may offer you a different "deal" on the same make and model.

Unfortunately, high-pressure sales tactics are still a problem in many areas. Don't let yourself be talked into something that you don't want or can't afford. If you're not satisfied, walk out.

Please remember that once you have signed a contract with a dealership or used vehicle seller, the contract is binding. As soon as both sides have signed, the seller is not obliged to let you out of the contract if you change your mind. There is no cooling-off period.

Make sure that you discuss all the options that you want and be careful of dealers who want to sell you a vehicle that's "loaded." Although options are generally sold in packages, there are some options you probably won't require and shouldn't pay for. But remember that when you buy near the end of the season, you may not be able to get all of your choices.

Carefully consider the question of whether to buy or lease. You can't beat an outright purchase paid in full, but few people can afford that option in today's marketplace. You may instead choose to purchase the vehicle with a finance payment plan, or choose to lease a vehicle rather than buy at all. Whatever you decide, read the contract carefully. Compare possible financing arrangements available from a number of lenders. The difference in interest rates and prices may surprise you. Try to get an idea of the total price you will have paid at the end of the loan or lease, to help you decide what is best.

Don't forget that the cost of driving includes service, parking, insurance and fuel, and should figure into your budget. In urban areas, many Canadians find the option of renting a car only when they need it to be more cost-effective than buying.

When buying a used vehicle, consumers should always check the vehicle's history and have an independent mechanic inspect the vehicle.

Every so often, someone buys a car that is a "lemon." Check with your provincial or territorial consumer affairs office and auto protection agencies to see whether they can help. Also, the Canadian Motor Vehicle Arbitration Plan, listed in the directory of this book, provides binding arbitration that may be an alternative to court.