Our Vision, Mission, & Service Standards

Vision

Small Business BC vision is to drive, motivate and inspire entrepreneurial growth and success in small businesses throughout BC.

Mission

Small Business BC, a public and private sector collaboration, is the comprehensive Business Development Resource for people exploring opportunities, launching new ventures and growing existing businesses.

Service Standards

At Small Business BC, you will find a knowledgeable and courteous staff, dedicated to effectively meeting your business information needs...

  • We strive to make our services known to you.
  • We treat you with courtesy and respect.
  • We strive to provide our services in Canada’s two official languages.
  • We strive to serve you through the method of your choice: in person, by telephone, fax, mail, e-mail and on the website.
  • Our automated services are available for your use 24 hours a day, seven days a week.
  • Web site: Available 365 days per year, 24 hours per day, except during periods of system maintenance. Broken links brought to our attention will be fixed immediately.
  • Our business team answers phone calls promptly.
  • You can access Small Business BC from all regions of B.C. without long distance charges.
  • We provide current information, on federal and provincial government business-related products, programs, services and regulations that is accurate, helpful, relevant and timely.
  • Information Documents: The top 30 provincial documents in our business information database are updated monthly and the remainder of the federal documents is updated every 9-12 months.
  • If we are unable to provide an answer within one business day, we will provide you with an estimate of the time required to get back to you with an answer.
  • If you must be referred, we provide you with the telephone contact or web links which will best assist you. We encourage you to report back on unsuccessful referrals.

If, for any reason, you are not satisfied with our services, we encourage you to let us know and we will do our very best to correct the problem promptly. Please email: feedback@smallbusinessbc.ca

Our commitment: providing quality information to the business community.

Small Business BC provides comprehensive orientation service to information on all business-related topics pertinent to entrepreneurs, small businesses and start-up companies.