As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in co-operation with the Canada Border Services Agency, has established three regional Import Service Centres (ISC):
Canadian agri-food industry and importers of agri-food products, plants and plant products, animals and animal products.
Import Service Centres process import request documentation/data sent electronically or by fax by the importing community across Canada. The information is reviewed and the decision returned either electronically to Canada Border Services Agency (CBSA), which then relays it to the client, or by fax directly to the broker/importer, who then submits the release package to CBSA.
In addition, ISC staff handles telephone inquiries regarding import requirements for all commodities inspected by the CFIA and, when necessary, coordinates inspections for import shipments.
ISC | Hours of Service | Toll-free (Canada or U.S.) |
Telephone (local & other countries) |
Fax |
Eastern ISC | 7 a.m. to 11 p.m. | 1-877-493-0468 | 514-493-0468 | 514-493-4103 |
Central ISC | 7 a.m. to midnight | 1-800-835-4486 |
416-661-3039 |
416-661-5767 |
Western ISC | 7 a.m. to midnight | 1-888-732-6222 | 604-666-9240 | 604-666-1577 |
Quebec Contact(s):
Regional Director, Montreal East
Canadian Food Inspection Agency
Room 600
7101 Jean-Talon Street East
Anjou, Quebec
H1M 3N7
Telephone: 514-493-8859
Fax: 514-493-9965
Toll-free (information): 1-800-442-2342
TTY Toll-free (hearing impaired): 1-800-465-7735
Web site:
http://www.inspection.gc.ca/english/toce.shtml