SME Centre - Border Services

The Small and Medium-sized Enterprise Centre is tailored to meet the border and trade information needs of small and medium enterprises (SMEs). The resources help SMEs comply with the requirements of the Canada Border Services Agency.

Summary

The Small and Medium-sized Enterprise Centre includes tools and information designed to meet the specific information needs of importers and exporters to help them comply with customs legislation and requirements. The SME Centre includes:

Web site

The SME Web site contains a vast amount of information, including:

• guides to importing and exporting;
• answers to frequently asked questions for importers and exporters;
• online registration for import and export seminars;
• glossaries of common acronyms and terms;
• frequently requested forms and publications; and 
• downloadable versions of B2 and B3 customs forms.

1-800-461-9999: Border Information Service - BIS

BIS is a computerized, 24 hours a day, 7 days a week telephone service that answers incoming calls and provides general pre-recorded customs information. This system is updated to respond to common questions and issues raised by SMEs.

Customs Client Services Representatives

In all CBSA regional customs client services offices, officers are available during regular business hours to provide general and customized information to Canadian SMEs, and to respond to their questions on customs processes.

Quebec Contact(s):
Customs Client Services
Canada Border Services Agency
5th Floor
400 Place Youville
Montréal, Quebec  H2Y 2C2
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Customs Client Services
Canada Border Services Agency
130 Dalhousie Street
Québec, Quebec  G1K 4C4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

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National Contact(s):
Border Information Service - BIS
Canada Border Services Agency
Telephone: 204-983-3500 or 506-636-5064
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html