Get Connected
New Connections, Upgrades and Removals for Houses or Multi-Residential, Commercial and Industrial Projects
This section provides electricians, builders, contractors, developers, homeowners and business owners with the information required for a new service connection, or upgrade or removal of an existing service.
If you are moving and need to have your account set up, please see Moving/Account Changes.
For basic connections, to initiate a request for electrical service, download a copy of the Guide to Get Connected [PDF, 77 Kb] and pre-application checklist. This checklist enables the customer and/or electrician to collect required information prior to completing the application either online or by using our printable forms.
For multi-residential, commercial and industrial projects, download the Customer Guide – Electric Service Connections [PDF, 68 Kb]. This provides details of the information needed to initiate the process for these types of projects and outlines the typical lead times.
Electricians
Access BC Hydro's requirements for:
- Overhead Residential Services – Customer Guide and Declaration [PDF, 116 Kb]
- Underground Residential Services – Customer Guide and Declaration [PDF, 93 Kb]
Residential Properties
If you are a builder, developer, general contractor or home owner building or renovating a residential property:
Log in or register now to start the application process online.
Read about the application process for:
- A new connection
- An upgrade or alteration to an existing electrical service
- Permanent removal of an existing electrical service
If required, you may apply by calling our toll-free number 1 877 520-1355 during normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.
Business Customers
Please call 1 877 520-1355 during our normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.
Non-Canadian Applicants
If you do not have a valid Canadian mailing address, please call 1 877 520-1355 during our normal business hours, 8:00 a.m. to 4:00 p.m., Monday to Friday.
Traffic Intersections
BC Hydro Power Smart, together with our municipal customers, have worked to upgrade incandescent traffic signals to more energy-efficient light emitting diode traffic signals. We currently offer a maintenance program for past participants. More >>
