SME Centre - Border Services

The Small and Medium-sized Enterprise Centre is tailored to meet the border and trade information needs of small and medium enterprises (SMEs). The resources help SMEs comply with the requirements of the Canada Border Services Agency.

Summary

The Small and Medium-sized Enterprise Centre includes tools and information designed to meet the specific information needs of importers and exporters to help them comply with customs legislation and requirements. The SME Centre includes:

Web site

The SME Web site contains a vast amount of information, including:

• guides to importing and exporting;
• answers to frequently asked questions for importers and exporters;
• online registration for import and export seminars;
• glossaries of common acronyms and terms;
• frequently requested forms and publications; and 
• downloadable versions of B2 and B3 customs forms.

1-800-461-9999: Border Information Service - BIS

BIS is a computerized, 24 hours a day, 7 days a week telephone service that answers incoming calls and provides general pre-recorded customs information. This system is updated to respond to common questions and issues raised by SMEs.

Customs Client Services Representatives

In all CBSA regional customs client services offices, officers are available during regular business hours to provide general and customized information to Canadian SMEs, and to respond to their questions on customs processes.

Alberta Contact(s):
Canada Border Services Agency
Suite 759
220 - 4th Avenue South East
Calgary, Alberta  T2G 4X3
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

British Columbia Contact(s):
Canada Border Services Agency
Suite 503
333 Dunsmuir Street
Vancouver, British Columbia  V6B 5R4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Manitoba Contact(s):
Canada Border Services Agency
Victory Building, Room 100
269 Main Street
P.O. Box 1022
Winnipeg, Manitoba  R3C 1B3
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

New Brunswick Contact(s):
Canada Border Services Agency
Purdy's Tower 2, 5th floor
1969 Upper Water Street
Halifax, Nova Scotia  B3J 3R7
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Newfoundland and Labrador Contact(s):
Canada Border Services Agency
Purdy's Tower 2, 5th floor
1969 Upper Water Street
Halifax, Nova Scotia  B3J 3R7
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Nova Scotia Contact(s):
Canada Border Services Agency
Purdy's Tower 2, 5th floor
1969 Upper Water Street
Halifax, Nova Scotia  B3J 3R7
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Ontario Contact(s):
Canada Border Services Agency
Suite 718
55 Town Centre Court
Scarborough, Ontario  M1P 4X4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
55 Bay Street North
P.O. Box 2220
Hamilton, Ontario  L8N 3E1
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
Room 144
1980 Matheson Boulevard East
(For mailing address, please use: P.O. Box 7000, Station A, Mississauga, ON, L5A 3A4)
Mississauga, Ontario  L4W 5R7
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
2270 St-Laurent Boulevard
Ottawa, Ontario  K1G 6C4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
3rd Floor
1 Front Street West
(For mailing address, please use: P.O. Box 10, Station A, Toronto, ON, M5W 1A3)
Toronto, Ontario  M5J 2X6
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
2500 Ouellette Avenue
(For mailing address, please use: P.O. Box 1641, Windsor, ON, N9A 7K3)
Windsor, Ontario  N8X 1L4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
10th Floor
451 Talbot Street
(For mailing address, please use: P.O. Box 7850, London, ON, N5Y 0A7)
London, Ontario  N6A 5C9
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Prince Edward Island Contact(s):
Canada Border Services Agency
Purdy's Tower 2, 5th floor
1969 Upper Water Street
Halifax, Nova Scotia  B3J 3R7
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Quebec Contact(s):
Canada Border Services Agency
5th Floor
400 Place Youville
Montréal, Quebec  H2Y 2C2
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
130 Dalhousie Street
Québec, Quebec  G1K 4C4
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Saskatchewan Contact(s):
Canada Border Services Agency
Suite 759
220 - 4th Avenue South East
Calgary, Alberta  T2G 4X3
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Canada Border Services Agency
Victory Building, Room 100
269 Main Street
P.O. Box 1022
Winnipeg, Manitoba  R3C 1B3
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html

Northwest Territories, Nunavut, Yukon Contact(s):
See National Contact.

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National Contact(s):
Border Information Service - BIS
Canada Border Services Agency
Telephone: 204-983-3500 or 506-636-5064
Toll-free (information): 1-800-461-9999
Web site: http://www.cbsa.gc.ca/menu-eng.html