General information for potential entrepreneurs wishing to start a Bed and Breakfast.
Starting a business can be a rewarding undertaking, but it comes with its challenges. Before starting a business in Ontario, it is wise to do your research. There are several issues to consider such as regulations, financing, and taxation, managing your business, advertising and much more.
This Canadian industry comprises establishments primarily engaged in providing short-term lodging in facilities known as bed and breakfast homes. These establishments provide guest rooms in private homes or in small buildings converted for this use, and they often possess a unique or historic character. Bed and breakfast homes are characterized by a highly personalized service, and the inclusion, in the room rate, of a full breakfast served by the owner or owner-supervised staff.
Source: Statistics Canada; North American Industry Classification 1997 (721191): Bed and Breakfast
Source: Running your own bed and breakfast guide; Elizabeth Gundrey; 1989
An Accommodations Rating Program is defined as "the rating of like accommodations based on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and amenities." Participating properties are inspected and rated to ensure they meet consumer expectations. Ratings are based on extent and quality of facilities, services and amenities. The higher the star rating, the more extensive are the facilities, guest services and amenities.
(Note: The majority of lodging properties are in the 2 to 3 star range; there are only a handful of 5-star properties in all of Canada.) If you wish to have your establishment rated, contact your local bed and breakfast association for a listing of Canadian companies who offer this service in your province.
A business plan is a recognized management tool used by successful and/or prospective businesses of all sizes to document business objectives and to propose how these objectives will be attained within a specific period of time. It is a written document, which describes who you are, what you plan to achieve, where your business will be located, when you expect to get under way, and how you will overcome the risks involved and provide the returns anticipated.
A business plan will provide information of your proposed venture to lenders, investors, and suppliers to demonstrate how you plan to use their money, and to establish a basis for credibility of your project. This plan will serve as a guide to the various areas that you as a manager will be concerned with. As you work through this plan, adapt it to your own particular needs.
For further information:
see the document
Business Plan Guide
The IBP is a computer software program that uses the capabilities of the Internet to assist you in preparing a 3-year business plan for a new or existing business. The IBP will help you write your business plan, provide a format for writing your business plan, and take the information you enter and prepare financial projections for you.
For further information:
visit the web site:
Interactive Business Planner
see the document
Interactive Business Planner (IBP)
This document will assist you in navigating federal, provincial and municipal regulations that apply to a number of industries and businesses.
For further information:
see the document
Business Regulations Info-Guide
Examples of licenses, permits and regulations that could apply to you when starting your bed and breakfast may include, but are not limited to:
The Canadian Food Inspection Agency contains a lot of information on food safety, including food safety tips.
For further information:
please call 1-800-442-2342 or 613-225-2342
visit the web site:
Canadian Food Inspection Agency
The Ministry of Agriculture, Food and Rural Affairs web site contains a lot of information on food safety, including information on the Food Safety and Quality Act.
For further information:
please call 1-888-466-2372
visit the web site:
Food Safety Research Program
The Ministry of Health and Long-Term Care web site contains a lot of information on Health Issues, including locations of Public Health Units and publications on food and water safety.
For further information:
please call 416-314-5518 or 1-800-268-1154
visit the web site:
Publications: Food Safety
As of May 31, 2006, the Ontario government is prohibiting smoking in all enclosed workplaces and enclosed public places. The legislation will also strengthen measures to ensure only those 19 years of age and older can buy cigarettes and will phase out the display of tobacco products, with a complete ban beginning May 31, 2008.
For further information:
please call 416-326-4846
visit these web sites:
Ministry of Health Promotion
Smoke-Free Ontario Act
A business location is subject to inspection by the Municipal Building Department to make sure that it meets local safety requirements, such as those designated by the Ontario Building Code and the Ontario Fire Code. Most municipalities require a building permit before alterations or new construction begins. It is extremely important, therefore, that you check zoning regulations before signing a lease, and obtain the necessary building permit(s) before beginning alterations or new construction.
For further information:
visit the web site:
Hotel Fire Safety Requirements
One area of rules and regulations that all businesses must comply with is that of licenses, permits and regulations. When creating a company, the entrepreneur must contact the municipality that the business will be located in.
Each municipal government has the authority to issue its own business licenses within its jurisdiction. Since there is no uniformity throughout the country regarding municipal licenses for businesses, you should consult with the appropriate local officials to determine whether your business will be affected by local regulations and licensing requirements. Businesses (including home-based businesses) must also meet the zoning by-laws that control property uses in their municipalities.
For further information:
visit the web site:
Association Municipalities of Ontario
see the document
Municipal Requirements to Start a Business
Performances of music in public, i.e. offices, stores, etc., require a licence. This licence is necessary whether the music is performed by live or recorded means.
For further information:
please call 416-445-8700 or 1-800-557-6226
visit the web site:
Society of Composers, Authors and Music Publishers of Canada (SOCAN)
Health Protection and Promotion Act
Loi sur les aliments et drogues
The Canada-Ontario Business Service Centre has created documents, which provide an overview of some of the main financing options for individuals starting and operating a business in Ontario, including programs offered or supported by the government
All businesses must be aware of the various taxes that may apply to their product or service. Depending on the type and location of products or services being offered, federal, provincial and/or municipal business taxes may apply.
For further information:Insurance needs for businesses vary greatly. It is best to choose an insurance agent or broker familiar with your size of business and, in particular, an agent familiar with your type of operation. If you don't have an insurance agent, you may wish to ask other business owners in your area to recommend one.
The following list is included to remind you not to overlook the complex areas of business insurance. It is best, however, to discuss your specific requirements with your insurance agent.
Basic insurance:
Whether you have a small bed and breakfast or a large one, you must tell people who you are, where you are located and how to contact you. Some methods of advertising include placing ads in local newspapers, on radio, sending out direct mail pieces and brochures and including your business information with any local tourism initiatives in your region. Outdoor signage and word of mouth can also be effective means of advertisement.
For further information:
see these documents:
Ways to Promote Your Product or Service
Do You Know the Results of Your Advertising
Advertising Do's and Don'ts
The Tourism-Oriented Directional Signing (TODS) program is administered by Canadian TODS Limited, a private company, under the supervision of the Ministry of Economic Development and Trade - MEDT and the Ministry of Transportation of Ontario - MTO.
TODS are a new type of sign, to be placed on Ontario's provincial highways. If you are an eligible tourism operation and sign space exists, you can apply for a sign bearing your operation's name, a generic symbol (or in some cases your corporate logo) and directional information. The signs are directional rather than for advertising.
The Logo Sign System is separate from TODS. This system pertains to signage for motorist services near highways. These signs would have symbols for overnight accommodation, service stations and restaurants.
For further information:
please call 905-851-1322 (Woodbridge) or 1-888-263-9333 Ext. 101
The use of professional services is essential to the success of a small business. Professionals can provide knowledge and expertise in the areas where you may have little. They can round out your management team to ensure your business is operating efficiently.
For further information:
see the document
Selecting Professional Services
As an entrepreneur, there are four main areas of professional services with which you may consult:
A good record keeping system should be simple to use, easy to understand, reliable, accurate, consistent and designed to provide information on a timely basis.
Note: All staff working with cash should be trained to recognize counterfeit currency.
The legal requirement concerning financial records specify only that there be a permanent, accurate and complete record of your daily income and expenses. There are many types of record books and bookkeeping systems available. For example:
For further information:
see the document
Basic Bookkeeping
Pay administration is a management tool that enables you to control personnel cost, increase employee morale and reduce work force turnover.
For further information:
see the document
Setting Up a Pay System
Setting the right price is important in ensuring the success of your business. In the end, the right price for the service is the price that the consumer is willing to pay. Correct pricing decisions are key to successful business management.
For further information:
see the document
Setting the Right Price
Choosing the right location for your business is important. A location will depend on the needs of your business, where your customers and competitors are, and such things as taxes, zoning restrictions, noise and the environment. For most businesses, an appropriate location is critical.
For further information:
see the document:
Store Location - "Little Things" Mean a Lot
When furnishing a bed and breakfast, here are some items to consider:
Bedrooms
Linen
Bathrooms
Lighting
Flooring
There will be certain equipment and furniture you will need in your place of business which will allow you to perform your services. It is suggested to make a list of the required equipment and its cost to you. An important factor to consider, when choosing equipment, is the after-sales service and repair, and their affordability.
Leasing Equipment - An alternative is to lease equipment to help keep start-up costs down. To obtain financing for capital leasing for new or used equipment for the creation of your business, see the document Capital Leasing Pilot Project.
For further information:
see the document
Business Plan for Small Service Firms
You must have procedures for controlling inventory and costs. Ask people in your industry for information about procedures for:
Storage temperature for dry goods (between 10-21oC) and frozen goods (-18oC or less). Rotate your stock to ensure that oldest items are used first before the new stock.
Making a profit is the most important -- some might say the only objective of a business. Profit measures success. It can be defined simply: revenues - expenses = profit. So, to increase profits you must raise revenues, lower expenses or both. To make improvements you must know what's really going on financially at all times.
For further information:
see the document
Checklist for Profit Watching
Although it is not necessary to join a bed and breakfast association, there can be advantages in becoming a member in these industry associations. In general, bed and breakfast associations will:
For further information:
visit the web site:
Bed and Breakfast Associations
An Accommodations Rating Program is defined as "the rating of like accommodations based on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and amenities."4 Participating properties are inspected and rated to ensure they meet consumer expectations. Ratings are based on extent and quality of facilities, services and amenities. The higher the star rating, the more extensive are the facilities, guest services and amenities. (Note: The majority of lodging properties are in the 2 to 3 star range; there are only a handful of 5-star properties in all of Canada.) If you wish to have your establishment rated, contact your local bed and breakfast association.
For further information:
visit the web site :
Canada Select
Additional resources which may help bed and breakfast owners include, but are not limited to:
Provincial and territorial statistics offices
E-commerce Overview Series: Tourism Accommodation Sector in Canada
Travel Industry Council of Ontario
The Travel Industry Council of Ontario is an organization mandated by the Ontario Government to administer the Ontario Travel Industry Act which governs approximately 3,000 travel retailers and travel wholesalers registered in Ontario.
Canadian Tourism Human Resource Council
The Canadian Tourism Human Resource Council (CTHRC) is a national non-profit organization that promotes and enhances professionalism in the Canadian tourism industry.
Canadian Tourism Commission
The CTC provides Canada's tourism industry with the tools and strategic information it needs to succeed. The Commission coordinates the trade relations and marketing activities of all the key players in Canada's tourism industry to help them capitalize on this country's potential as a high-demand travel destination.
Ontario Tourism Marketing Partnership
The OTMPC collaborates with tourism partners and colleagues at home and internationally to develop and deliver exciting, integrated, research-driven marketing programs that reinforce Ontario as a strong tourism economy and a premier, four-season travel destination.
Retail Merchants Association of Canada Inc.
The Retail Merchants' Association is run by retailers for retailers, and offers a broad range of programs designed to keep independent retailers strong and profitable and provides an online advertising initiative called
Real-time Merchant Advertising
. Association members can also be eligible for lower credit card merchant discount rates.
For further information:
call 416-293-2100
Click:
Canada-Ontario Business Service Centre
Call: 1-800-567-2345
Visit: visit our
Regional Access Program Locations page
to locate an office near you
DISCLAIMER
Information contained in this document is of a general nature only and is not intended to constitute advice for any specific fact situation. Users concerned about the reliability of the information should consult directly with the source, or seek legal counsel.
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