Canada's Office of Consumer Affairs

Canada's Office of Consumer Affairs provides an array of resources available for consumers, researchers and businesses. It also features ConsumerInformation.ca. This site, sponsored by the Office of Consumer Affairs at Industry Canada, provides a wealth of consumer information from partners in consumer affairs – a groundbreaking strategic partnership among more than 400 federal departments and agencies, provincial and territorial ministries and Non-Governmental Organizations (NGOs).

Summary

Resources for consumers

Canada's Office of Consumer Affairs provides information products and tools to assist consumers make informed choices. The following are some of the products available:

• Canadian Consumer Handbook 
• Take Charge of you Debts Online Tool  
• Cellphone Choices for Canadians: A Checklist
• Cellphone Choices for Canadians: A Guide 
• Consumer Checklist for Choosing a Moving Company
• Identity Theft: A Checklist 
• Consumer Issues for the Young
• Consumer Issues for Seniors
• Vehicle Lease or Buy Calculator
• Mortgage Savings Calculator
• Rent or Buy a Home Calculator

Resources for Researchers

Canada's Office of Consumer Affairs provides resources useful to researchers in consumer affairs. Resources include:

• Consumer Policy Research Database 
• Consumer Trends Report
• Contributions Program 
• Policy Forums / Consultation 
• Standards, Codes and Guidelines

Resources for Businesses

Canada's Office of Consumer Affairs provides a series of documents and guides useful to businesses including:

• Identity Theft Checklist for Business
• Identity Theft Kit for Business
• Consumer Complaints Management: A Guide for Canadian Business
• Good Practice Guidelines for Canadian Movers
• The Canadian Code of Practice for Consumer Protection in Electronic Commerce

Publications

Canada's Office of Consumer Affairs publications are available in multiple formats.  

ConsumerInformation.ca

ConsumerInformation.ca provides consumer information from federal, provincial and territorial departments and agencies, provincial and territorial ministries and NGO partners. ConsumerInformation.ca makes it possible to find out who does what in consumer affairs in Canada. It provides useful tools and features for consumers and researchers, such as the Complaint Courier, the Know your Rights legislation database for consumers and the Consumer Policy Research Database for researchers.

New Brunswick Contact(s):
See National Contact.

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National Contact(s):
Mrs. Paula Vieira
Industry Canada
235 Queen Street
Ottawa, Ontario  K1A 0H5
Telephone: 613-952-0826
Fax: 613-952-6927
E-mail: vieira.paula@ic.gc.ca