Import Service Centres

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in co-operation with the Canada Border Services Agency, has established three regional Import Service Centres (ISC):

• Eastern Region - served from Montreal, Quebec;
• Central Region - served from Toronto, Ontario;
• Western Region - served from Vancouver, British Columbia.

Eligibility Criteria

Canadian agri-food industry and importers of agri-food products, plants and plant products, animals and animal products.

Summary

Import Service Centres process import request documentation/data sent electronically or by fax by the importing community across Canada. The information is reviewed and the decision returned either electronically to Canada Border Services Agency (CBSA), which then relays it to the client, or by fax directly to the broker/importer, who then submits the release package to CBSA.

In addition, ISC staff handles telephone inquiries regarding import requirements for all commodities inspected by the CFIA and, when necessary, coordinates inspections for import shipments.

ISC	Hours of Service	Toll-free (Canada or U.S.)	Telephone (local & other countries)	Fax
Eastern ISC	7 a.m. to 11 p.m.	1-877-493-0468	514-493-0468	514-493-4103
Central ISC	7 a.m. to midnight	1-800-835-4486	416-661-3039	416-661-5767
Western ISC	7 a.m. to midnight	1-888-732-6222	604-666-9240	604-666-1577

New Brunswick Contact(s):
Regional Director, New Brunswick
Canadian Food Inspection Agency
Suite 430
500 Beaverbrook Court
Fredericton, New Brunswick  E3B 5X4
Telephone: 506-452-4963
Fax: 506-451-2562
Toll-free (information): 1-800-442-2342
TTY Toll-free (hearing impaired): 1-800-465-7735
Web site: http://www.inspection.gc.ca/english/toce.shtml

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National Contact(s):
Canadian Food Inspection Agency
59 Camelot Drive
Nepean, Ontario  K1A 0Y9
Telephone: 613-225-2342
Fax: 613-228-6601
Toll-free (information): 1-800-442-2342
TTY Toll-free (hearing impaired): 1-800-465-7735
Web site: http://www.inspection.gc.ca/english/toce.shtml
Hours of operation: Monday to Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time).