Annual Reports

Notice on investor presentations

From time to time, we make written or oral forward-looking statements within the meaning of certain securities laws, including in presentations, speeches, filings with Canadian securities regulators or the U.S. Securities and Exchange Commission, and other communications.

These statements include, but are not limited to, statements we make about our operations, business lines, financial condition, risk management, priorities, targets, ongoing objectives, strategies, and our outlook for 2013 and subsequent periods.

Forward-looking statements are typically identified by the words "believe," "expect," "anticipate," "intend," "estimate" and other similar expressions, or future or conditional verbs such as "will," "should," "would" and "could." By their nature, these statements require us to make assumptions and are subject to inherent risks and uncertainties that may be general or specific.

A variety of factors, many of which are beyond our control, affect our operations, performance and results, and could cause actual results to differ materially from the expectations expressed in any of our forward-looking statements. These factors include:

• Credit, market, liquidity, strategic, operational, reputational and legal, regulatory and environmental risk
• Legislative or regulatory developments in the jurisdictions where we operate
• Amendments to, and interpretations of, risk-based capital guidelines and reporting instructions
• The resolution of legal proceedings and related matters
• The effect of changes to accounting standards, rules and interpretations
• Changes in our estimates of reserves and allowances
• Changes in tax laws
• Changes to our credit ratings
• Political conditions and developments
• The possible effect on our business of international conflicts and the war on terror
• Natural disasters, public health emergencies, disruptions to public infrastructure and other catastrophic events
• Reliance on third parties to provide components of our business infrastructure
• The accuracy and completeness of information provided to us by clients and counterparties
• The failure of third parties to comply with their obligations to us and our affiliates
• Intensifying competition from established competitors and new entrants in the financial services industry
• Technological change
• Global capital market activity
• Changes in monetary and economic policy
• Currency value fluctuations
• General business and economic conditions worldwide, as well as in Canada, the U.S. and other countries where we have operations
• Changes in market rates and prices which may adversely affect the value of financial products
• Our success in developing and introducing new products and services, expanding existing distribution channels, developing new distribution channels and realizing increased revenue from these channels
• Changes in client spending and saving habits
• Our ability to attract and retain key employees and executives
• Our ability to successfully execute our strategies and complete and integrate acquisitions and joint ventures; and
• Our ability to anticipate and manage the risks associated with these factors

This list is not exhaustive of the factors that may affect any of our forward-looking statements. These and other factors should be considered carefully, and readers should not place undue reliance on our forward-looking statements. We do not undertake to update any forward-looking statement that is contained in any communication, except as required by law.

Media instructions 

You will require Windows Media Player 6.4 or higher installed to view many of our webcasts. This can be obtained at no cost from Microsoft.

Other webcasts require the RealPlayer software plugin, which you can obtain at no cost directly from RealNetworks.

We suggest you download and test your player well before connecting to the webcast. If you experience technical difficulties and are connecting to the Internet via a corporate network or proxy server please contact your network administrator.