Report - Government On-Line and Canadians 1 / 5

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Report - Government On-Line and Canadians

ONE: On-line Service Commitments to Canadians

The Government of Canada is moving its most frequently used services on-line, providing a new way of delivering high quality service to Canadians. What will Government On-Line (GOL) mean for Canadians?

More accessible government
. . . making information and services easier to find and use

Information and services will be organized in a way that makes sense to Canadians.
Information on government services and the most commonly used forms will be on-line.
Government websites will be easily identifiable and easy to navigate.

Better, more responsive service
. . . implementing electronic service delivery

Information and transactional services of most importance to individual Canadians and businesses will be on-line, providing fast and convenient service in response to citizen needs.
Canadians will have opportunities to provide their views on-line about service quality and key policies.

Building trust and confidence in on-line delivery
. . .ensuring security and privacy

Transactions with government will be protected and secure.
Personal information and individual privacy will be protected.

Service for all Canadians
. . .ensuring choice of channels, formats and language

Canadians will continue to have a choice of delivery channels –mail, fax, telephone and in-person, as well as on-line.
On-line services will be available in both official languages in accordance with the Official Languages Act.
On-line services will be accessible to persons with disabilities.

TABLE 1

Government On-Line (GOL) Commitments to Canadians – Summary

More accessible government

Accessible:

information and services will be organized in ways that make sense to Canadians

information on government services and most commonly used forms will be on-line

government websites will be easily identifiable and easy to navigate

Better, more responsive service

Convenient:

services of most importance to Canadians will be on-line

Responsive:

Canadians will have the opportunity to provide their views on-line about service quality and key policies

Trust and confidence in on-line delivery

Secure:

transactions with government will be protected and secure

Protected:

personal information and individual privacy will be protected

Service for all Canadians

Choice of channels:

Canadians will continue to have a choice of delivery channels – mail, fax, telephone and in-person, as well as on-line

Choice of language:

on-line services will be available in both official languages in accordance with the Official Languages Act

Choice of format:

on-line services will be accessible to persons with disabilities

Realizing Social and Economic Benefits

GOL will contribute to improving the efficiency of the Government of Canada and, by demonstrating innovative Internet applications, will help establish Canada as a leader in the knowledge-based economy and society.

Created:	2002-01-21
Updated:	2004-02-10
Reviewed:	2002-01-21